Elise Heffelfinger
We just completed two nights at the Swan following a cruise. I expected an average, generic corporate hotel after reading many reviews about the lack of Disney theming. However, we LOVED this hotel and the service. Our room was huge, we were upgraded from no view to a gorgeous resort view, and we got checked into a room at 10:30 am following our cruise (which I did not expect but was amazing). The rooms are updated, clean, and modern, and while we like VRBOs for longer stays with kids, I would go back to the Swan in a heartbeat for a hotel stay. Don’t hesitate, it’s great. We took the boat and walked to the parks, so easy!
Kayli barnes
I enjoyed my time here at The Swan, and I would go back again. The location is definitely the highlight of the hotel, with buses to disney, and a quick few minute walk to Boardwalk. You can even get a quick ferry to Epcot.
The service is great and a quick check in process even with a lot of people all checking in at the same time. I stayed in a two bed room with a balcony, and a view of Crescent lake. The room was clean with no issues.
The restaurant options in the Swan, and the other two hotels are really great! They all never miss.
Afro Desiac
I slept so well here. The mattress was very firm but very comfortable. As soon as I laid down I was ready to sleep. The room had a good amount of space and complimentary bottles of water. There was a sink outside of the bathroom, which worried me, but thankfully the bathroom also had a sink in it. Another case of a full bathroom in one room! Excellent. The toilet though... What's with the toilet? Sometimes one push of the lever is enough to flush it. Sometimes you have to push it two or three times. Sometimes, it seems like you have to hold the lever down. It made no sense and usually did a false flush, where it would fill with more water and then stop without flushing down anything. Other than the toilet, I really liked everything about this resort. There was a coffee shop on the ground floor. There was plenty of lounge space with nearby outlets. Some restaurants were in the building. The Boardwalk was within walking distance. The Dolphin was close by, even though the statues on the building looked nothing like dolphins. The staff was great. There maybe should be a way for people to contact Bell Services instead of just standing there hoping someone shows up. Why they don't tag all of the bags is beyond me. It seems like marking all of the bags would be more efficient and lessen the likelihood of losing them. I'd stay here again.
Carmen Pratt
Overpriced, Non-Luxury Experience
After a spontaneous and wonderful day at Disney, we decided to extend our trip and treat ourselves to one night at what we believed would be a luxury hotel: Walt Disney World Swan Hotel. We arrived late, exhausted from a full day at Magic Kingdom, and were looking forward to a relaxing, high-end experience. Unfortunately, that’s not what we received.
When we approached the front desk (with no one else in line), the only associate there greeted us with, “Do you have a quick question?” — not exactly the welcome you expect at a luxury property. When we said we were checking in, she told us she was “working on numbers” and that someone would be with us shortly, without even looking up. A second staff member came to the desk but also failed to acknowledge us. We eventually had to ask if we would be checked in. She replied she would be with us “in a minute” because she was also “putting in numbers.” We stood there several more minutes before she asked if we were checking in — which we had already stated.
The check-in process itself was minimal. We were asked if we had a vehicle and whether we wanted self-park or valet. We chose self-park and were handed our keys with virtually no explanation about the property. When we asked where to park, we were given vague directions. Parking was $40 per night and, as we later learned, quite a walk from the lobby.
When I asked about a luggage cart, I was told, “We don’t have luggage carts; we are a full-service hotel with bell service.” However, when we brought our bags inside, no one offered assistance. I sat in the lobby with our luggage — two large bags, a shoulder bag, and a cooler — and not one staff member approached me. A bellman walked by in a T-shirt and shorts without acknowledging us. The lobby seating consisted of a long table with backless stools, which was uncomfortable while waiting for my husband to return from parking far away after a long Disney day. Our anticipated “luxury” experience was already off to a poor start — and we hadn’t even seen the room.
The room itself was perfectly fine but far from luxurious. The shower wasn’t very clean, towels were average, there was only one bathrobe, and no extra blankets or pillows. The bed was comfortable, but the linens felt like standard hotel sheets — not what we expected for the price. For over $700 for one night (including parking), we expected something beyond ordinary.
Room service was another disappointment. Ordering required scanning a QR code, downloading an app, and navigating a cumbersome process. We gave up that night due to exhaustion. The next morning, we tried again and ordered breakfast. It arrived in a reusable grocery-style bag, with food in plastic containers and plastic utensils. This felt more like takeout than in-room dining at a luxury hotel. One item — a biscuit included with the meal — was missing. We called the front desk and received a $5 credit.
At checkout, we chose not to request bell service given our prior experience. While my husband retrieved the truck, a parking attendant told him he had parked incorrectly and that trucks must park at the very back of the lot. We were never informed of this at check-in, nor did we see clear signage when arriving late at night. Before allowing him to leave, the attendant demanded his name and room number. The interaction felt unnecessary and confrontational.
Meanwhile, as I waited in the lobby with our luggage, again no one offered assistance.
In summary, we paid over $700 for one night expecting a luxury experience and received average accommodations with poor service and communication. We will not be returning or recommending this hotel.
Highly disappointed.
Sy Sandhu
Have been coming here for years and it’s still a great property at a great location. All of the staff are what make the property great as they provide the best service. Natalie was great at check in and unfortunately we were given a connecting room and there was a screaming baby next door but they gladly moved us so we could get some sleep. The entire room was extremely clean and the beds + pillows were perfectly soft for a great nights sleep. Our shower had no shower gel and they delivered some within 10 mins at midnight which is not that common and greatly appreciated. They had plenty of activities to do and the $50 resort fee includes a decent amount of things to do / perks such as Swan boat rentals, and Smores at night on the “beach”. For the holiday season they had a meet Santa and cookie decorating for the kids and there was a busy Karaoke bar on the ground floor. Self parking was $38 a day which is pricey but in line with the area. The holiday decorations were plentiful throughout the property as well. Will definitely be back as the proximity to Epcot and Boardwalk cannot be beat
My Booking
