Kizzy McBride
I had a great stay here! We arrived really late around 3 AMand the valet team immediately stood out for their friendliness and professionalism. Even at that hour, they were welcoming, quick to help with our luggage, and made check-in feel smooth and easy. The hotel itself was very clean and comfortable, with great amenities that made our stay even better. You can tell the staff really take pride in keeping everything well maintained. Overall, an excellent experience from start to finish. I’d definitely stay here again! 10/10!
Mary Beth HAGEN
We stayed here utilizing Hilton Points and wanted a fun, relaxing couple of days. While our room was fine, the cleaning was limited to making the bed and leaving fresh towels. We aren't messy, but had a suite and simply would have appreciated the wet bar counter to be wiped off, the floor vacuumed and the coffee/creamer replenished.
The concierge was a hot mess both times we asked for help/suggestions. Since they couldn't give me a recommendation for a spa ( this property doesn’t have one), I stopped to recommend one we had found. Instead of thanking me for the suggestion, he argued with me about why the other two places he works/is associated with are the only place he will tell people. I literally had to walk away while he was still arguing instead of simply saying, "thank you for the recommendation".
One bright spot was the lovely young lady that worked downstairs in the little snack shop. I'm kicking myself that I can't remember her name, but she was so pleasant and professional that if I owned a local business, I'd try to steal her away in the spot!
The pool was fine and the water warm. They were kind about providing us with ice for our drinks since the one by our room was broken the entire week of our stay.
Overall, this is a great property is you get a deal and don't have to pay too much. But don't expect any kind of special service. Everyone seemed as if WE(the guests) should be happy they are working there, rather than the customer service I normally expect and receive from Hilton properties. There are so many great properties in this area, so find one where they appreciate you.
Everlidys Maldonado
We had such a great stay this weekend! From check-in to check-out, everything was seamless and enjoyable. The staff truly went above and beyond to make our experience special.
A special thank you to Romania at the front desk for her warm welcome and professionalism, and to Jordan (valet) and Max (bell service) for their outstanding service and friendly attitude. Everyone made us feel genuinely cared for.
We’ll definitely be returning. highly recommend this hotel for anyone visiting Orlando!
Tannia Smith
Quick weekend getaway with the family. The kids loved the lazy river. Great drinks & bartenders at the pool. We also enjoyed the food at letterpress. My son who has a gluten allergy had penne alfredo, my husband had the ribeye & I had the quinoa bowl. The chef took the time to reassure us that our son was fine with getting the Alfredo. We will be coming back to try the new menu items that she mentioned. Great experience, would highly recommend this hotel.
john soladean
Nice hotel. It's older as I remember it as a kid was called something else. They have redone and keep it nice. Could use some just TLC cleaning here and there. . Employees very nice . We were there to do a vacation club tour. Though we actually got to stay at one of the clubs. Appears most everyone is moves to this hotel. The clubs don't charge to party. This hotel it 35 a night personal I feel since doing the tour the parking should ha e been free. The add on parking and resort fees hotels do are getting out of hand with the already out of site prices to stay
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