Brian Pontious
This hotel was perfect for me! Here's what I loved and some things to keep in mind:
1. The hotel isn't new but is very clean and well kept. It's not a sprawling Disney deluxe resort but there is a pool, bar, and my room has a balcony. Perfect if you plan to be out and about most of the time. If you plan to spend entire days at your hotel, I'd maybe consider something else. The hotel is quiet and feels very safe.
2. The front desk at all hours were very friendly and accommodating.
3. You do have to pay for breakfast and parking.
4. The housekeeping was phenomenal. My room was clean when I arrived and refreshed as expected each day.
5. The location cannot be beat and is a very short walk to Disney springs. If you're more adventurous, you can also walk to the outlets and other stores down the road.
6. My room faced the highway but the noise didn't bother me. You can hear it at night though but even as a very light sleeper, it didn't bother me.
7. The hotel does offer shuttles to/from the parks. At least when departing the parks, they always arrived on time. One bus did have a few leaks though from the roof but I'm hoping that's an anomaly.
8. I know I already mentioned this but I really appreciated the balconies. Hard to find and it was clean and relaxing.
9. The beds were comfortable and the bathrooms came with plenty of towels. They also give you two bottles of water a day.
Scott Zalduondo
I stayed here Saturday after my previous hotel was sold out and could t extend my stay. The room was clean and spacious. But the real stars of my stay was the employees. The woman that checked me in (I wish I got her name) was so welcoming and a pleasure. Justine and Scott at the bar were so much fun to talk to and great people. They made my stay there worth it on their own. I had gotten a Fireworks view room and it was amazing. I could see the fireworks from Epcot and Hollywood Studios from my Balcony. I will definitely stay here again.
Samuel Cooper
Good hotel in a great location and reasonably priced.
Enjoyed our stay here for 6 nights. Stayed on 12th floor, upgraded to balcony view of fireworks which was great.
Rooms are a little tired and could do with some tlc, especially in the bathroom as water pressure is low and hot water takes a little while to appear.
Great that it’s within walking distance to Disney springs and free regular buses to Disney parks.
Will be back again soon!
Samantha King
Clean rooms with comfy beds. Housekeeping refreshes the room every day of your stay and replaces towels and washcloths. Great pool and views. They’re an official Disney world hotel with Disney themes. It’s very kid friendly. My room had a view of the fireworks from Disney at night. We didn’t spend much time in the room but it was nice to sleep in and relax. You’re also in very close proximity to Disney Springs shops and restaurants. You’re a short drive from Disney World. The hotel offers shuttles or you can drive your own car. They’re a full service hotel so they will take all your luggage to/from the room for you and help you with loading and unloading. Great service and value.
Susan Bradford
We just spent a week at the Holiday Inn Disney Springs. My husband and I have stayed here before and were very disappointed in the service we received during our stay. The check in staff upon arrival and during our stay were not welcoming or friendly. We had to ask for clean towels, toilet paper, water and coffee multiple times before we finally received these items due to no room service for days. We also noted other guest on the same floor had to put their dirty towels in the hallway due to no service to clean their rooms and i noted daily customer complaints to the front desks for the same complaints that we experienced. This hotel has gone downhill and this was our preferred hotel if not staying on Disney Property. This experience changed our mind. I attempted to address our concerns with the front desk staff but they were always too busy socializing with each other so i ended up walking away.
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