east west2008
Great Hotel with Amazing Rooftop but Room for Improvement.
The hotel has a great location and excellent facilities. The rooftop pools and bar are absolutely stunning — the perfect place to relax and enjoy the view. We had a half-board arrangement, and both breakfast and dinner were delicious. The service was very friendly and attentive, especially from Juanma, who truly deserves five stars for his professionalism and hospitality!
On the downside, the room felt quite basic. The furniture and materials used throughout the hotel, especially in the hallways, looked a bit cheap. Cleanliness in the bathroom could definitely be improved — there were a few spots left from previous guests. Also, the lift was quite slow, and one of them was out of service during our stay. Luckily, we didn’t mind walking up to the fifth floor.
Overall, it’s a nice hotel with great service and facilities, but there’s still room for improvement in the maintenance and cleanliness.
Klaire Martin
Perfect and great service. My third time here and it’s always amazing! Food is amazing and so much to choose from whether you are vegetarian or not. I’m always excited for sushi 🍱 staff are so friendly and welcoming and the room is so comfortable and clean, the bed is always so hard to get out off. The entertainment is fab and there is always something for everyone. I could never fault this place. Thank you Tigotan for everything ❤️
Paddy McDonnell
We are having an amazing stay at Tigotan Lovers & Friends in Playa de las Américas. From the moment we arrived, the staff made us feel so welcome with smiles and a glass of cava. The hotel is spotless, stylish and has a really relaxed, friendly vibe. The rooftop pool with its views and cocktails quickly became our favourite spot. The food was excellent, with loads of choice at breakfast and dinner, and everything was always fresh. The entertainment was great fun but never over the top, and the location couldn’t be better—close to the beach, shops and nightlife but still peaceful. What really made the trip was the staff, who went above and beyond in every way. We honestly dont want to leave and are planning to come back very soon and will pick the exclusive package again.
Caroline Disla
While the location is nice and very close to the beach, and the service from the staff was very warm and hospitable, the quality of the stay was not really worth the money paid.
The room was a decent size, but we had ordered for 1 bed and were in a room with 2 beds pushed together. The bathroom was a bit bare bones and we had multiple instances of large bugs being in the bathroom, bedroom, and even seeing a cockroach in the buffet.
The food was average, and while there was a lot of variety, didn’t come off as spectacular. Considering the price we paid, of over 1000€ each for our stay of 5 nights, we were expecting something of better quality overall.
Adam Ramouz (ramoose)
It’s with heavy heart I have to give this hotel 3 stars as nearly everything was fantastic. Friendly service, amazing food, perfect location and a cracking pool. Entertainment was great and a really great atmosphere,
I’ve never seen such a fantastic selection for evening meal and breakfast with really attentive service.
However 2 things let this hotel down.
First one was the amazing rooftop bar with stunning views. Even though being only a third full we waited over 20 minutes for a drink and eventually gave up. There was one bartender and waiter on that was it. The waiter was taking his time and obviously favouring regulars or people he knew. I would have loved to have a cocktail there but couldn’t get service for the life of me so went to the downstairs bar. Here there were 8-9 staff on. Unsure why you would only put 2 staff on one bar but 9 on the other. Second was the balcony, we got locked out for again 20 minutes! If you close the balcony it locks you out from the outside. There is one tiny sticker on the window saying this but it is covered by the curtain so you can see it from the inside! We had to shout to a couple on a balcony several doors down to ring reception to come in with a master key and let us out.