Shaheryar Malik
An Exceptional Family Getaway - Perfect for Our Little One!
My wife, our 18-month-old son, and I have just returned from a wonderful stay at The Palm Dubai, from a Saturday to Thursday, and we are already missing the incredible hospitality.
From the moment we arrived, the service was nothing short of exceptional. Every single staff member, from the friendly security team at the gate, to the warm and efficient reception, and the attentive waiters at the restaurants, went above and beyond to make us feel welcome. What truly stood out for us was how kind and engaging they were with our young son. They always had a smile for him, which made the environment so comfortable for our family.
A special mention must be made for the room service team. We requested milk to be brought up to our room at various times, and no matter when we called, it was delivered promptly and with a smile. This small but crucial detail made our nights and nap times so much easier.
The amenities were fantastic – the pools were beautiful, the grounds were immaculate, and we lacked for nothing. It’s a stunning property, but it's the people that make it truly 5-star. We cannot recommend The Palm Dubai highly enough for families with young children and will definitely be returning.
Hana Lakkis
The service and the facilities are amazing. One person that stood out to me and my family was a young gentleman by the name of Syed, he works at the breakfast buffet and at the beach during the day. He’s humbleness and kind nature isn’t comparable! The way he remembers your name and your coffee order makes it that little be easier and nicer whilst on holidays. The W is very lucky to have such a young observant man who can accommodate to the customers needs, I feel like I’ve known him for years not for a week. Highly recommend the W to be serviced by this young man Syed.
Also wanted to add young lady Hend from the buffet breakfast area who was always attentive and addresses you by your first name. Always greeted us with her contagious smile and always so friendly. Big personalities at the W from staff, will return because of the great service from these 2 staff members.
Nissaaa Nissaaa
Very disappointing experience at W Dubai – The Palm (Pool & Beach Access)
I honestly didn’t like the experience at all.
First of all, the welcome was far from what you’d expect from a 5-star hotel — not warm or attentive at all.
Then, the price is absolutely exorbitant for what it is. The area is very small and crowded, there isn’t enough space to relax comfortably.
The menu is also really disappointing — not appropriate at all for a beach day. No lamb chops, no sushi, not even a proper club sandwich. The food options were really limited and far from exceptional.
What shocked me the most is that there’s nowhere proper to shower or clean up. The few available cabins are used by everyone without any cleaning in between, and the toilets were not clean at all — no staff around to maintain them.
For a 5-star hotel, this is completely unacceptable. I’m really disappointed and wouldn’t recommend the pool & beach access to anyone.
I can’t comment on the rooms since I didn’t stay overnight, but in terms of day access, it’s definitely not worth it.
Lina T
Everything about my stay was wonderful, the room is spacious, the staff are friendly, and amenities are good too. My only 2 issues are that my dyson kept turning off while I’m in the middle of styling my hair (so getting my glam on was a bit challenging), the beach water in the palm are is a bit murky and smells a little like chemicals.
Would I come again? Definitely!
J H
I’ve been coming to Dubsi on a yearly basis for the last 15 years. This is the first I’ve stayed at W The Palm.
I can honestly say I will be back. I use it as a stopping off point before heading home to Australia. I had 4 nights here and wish I was staying longer.
The level of service is exceptional, from every part of the hotel.
The rooms are funky, and spacious and I love the vibe around the hotel and pool area.
Would definitely stay again.
My Booking
