Labranda Rose Aqua Parc

it’s Mike

I normally never post a review but we had an overall great time at the hotel. We were able to check in early which was great. Rooms: A big shout out to the housekeepers who were very helpful, professional and friendly. Food : we had a mixed feeling about the breakfast who was particularly disappointing. The food was mostly cold and not much of variety and the cup were dirty or broken. The hotel really need to focus and invest more in that. Also there were two members (a male and female ) of staff who were friendly at first by preparing our breakfast table every time, (don’t know why) which was much appreciated but starting to become awkward as they kept coming very minute to ask if everything was ok, so we gave them both a tip. But they wanted more . So during the five days there, we couldn’t enjoy our breakfast in peace. One time the female was cleaning up a table so we took the opportunity to “run”, but she literally run to us asking if everything was ok and if we’re coming to lunch. It was too much. Aqua park pool: it was very good overall but little bit dirty. There were empty cups, and cigarettes everywhere. Sauna: Soumia was very professional.

Anass Essar-rhini

The hotel is in an excellent location, close to all amenities and attractions, which is a great advantage. The service is good, and the rooms are clean and comfortable. The fact that the hotel is well-maintained is appreciated. However, the food quality, particularly the breakfast and buffet, was very disappointing. The bread and pastries were served cold and dry, clearly not fresh. The breakfast lacked seasonal fruits, except for a few pieces of orange, and the juice was of poor quality and not fresh at all. Moreover, the tea served did not resemble traditional Moroccan tea, as it lacked both the teapot and fresh mint. The overall breakfast selection was extremely limited, lacked variety, and the dishes and cups were not properly cleaned, which was concerning. I strongly recommend that the hotel management focus more on improving the breakfast experience, as it is a very important meal, especially since most guests spend the day outside on activities and excursions. A good breakfast can truly enhance the overall stay. One of the staff members near swimming pool at the hotel bar was not friendly or welcoming, which left a negative impression. I believe good customer service is essential, and I hope this issue can be addressed.

Taibah Hussain

The hotel itself is really beautiful. Me and my party didn’t really enjoy the food. We were from the uk and feel our needs weren’t met. We were refused a downgrade from all inclusive to half board by the hotel. We weren’t eating at the hotel at all instead we went out to eat to places we knew we would like eg) McDonald’s. The staff were not really helpful, cleaners on the other hand were exceptional. The lifeguard was great seen as I drowned coming down the slides as I panicked. He was really empathetic. Rooms were spacious. Water area was amazing the highlight of our trip. Personally don’t see this as a 4 star hotel but a perfect hotel to just stay at on room only basis.

louna arij

I had a wonderful stay at the Rose Aqua Park Hotel! The service was excellent, the staff were always friendly and helpful, and the atmosphere was warm and welcoming. A very special thank you to Islem, the Guest Relations Manager, for her kindness, professionalism, and constant attention to every detail. She truly made my stay unforgettable! Highly recommend this hotel to anyone visiting Marrakech

Meryem H Rym & Layt

Excellent location, comfortable facilities. Major disappointment regarding the service for Moroccan clients: we clearly felt a difference in the level of attention and respect depending on the nationality. Being Moroccan, I unfortunately received much less friendly or efficient service, as did my family. Some staff members are friendly and pleasant, but from others, we got the feeling that we were bothering them. The hotel is not clean at all — it looks abandoned. The pool is dirty, and empty drink cups were left by the poolside for hours until one of the guests picked them up, afraid that a child might get hurt. Lack of hygiene everywhere (lobby, rooms, kids' playground, pool…). The food service is poor. For table napkins, they give you one paper napkin per person per meal! The buffet is very limited, and if you don’t show up early at the restaurant, you might find nothing left. The staff really needs training. One thing is certain: I will not go back.