Leanne Dean
Good points: Hotel itself was nice. Pools were clean. Animation staff were friendly. The room "cleaner" was friendly. The zen pool is gorgeous (but cost extra). Marrakech as a city was absolutely beautiful and we will be returning, but not to this hotel. Lots of activities all day every day, but the animation team didn't bother you if you weren't interested in participating. The evening shows were good, albeit mostly in french.
Bad points: The room was disgusting and staff didn't want to help. General staff were quite rude. The guy who took us to our room when we arrived came in and closed the door and stood refusing to leave without money (which as we had just arrived, we had none). Everything cost extra. Drinks were poor. No poolside bars. Very disorganised. Given incorrect information by staff. Sent on wild goose chases for things such as water. Food was covered in flies. Food very "samey" every day. Very french focused resort and felt like an outcast being English. Music extremely loud and distorted at times, with large speakers sat behind sunbeds.
Nicola Touray
I had the best time ever. The hotel was brilliant. From the wonderful staff. Entertainment by the pool. To the lovely delicious food. I can not fault it. Taxi you can get outside the resort to take you medina were we spent a lot of our time. We went on a trip with Get your guide to a camel ride in the desert and dinner. They did Entertainment and it was £18 well worth the money. Definitely will be back one of the best holidays
Vickie Yardley
We have just spend 5 days here and I wish I had read the reviews beforehand.
In my opinion this is not a 4 star hotel/resort.
Location - in the middle of nowhere.
Rooms - Basic but lots of little flies and the toilet leaked. Bed was comfortable and bedding changed along with the towels. Fresh water left along with the dead ants and flies.
Pools - The quiet pool was nice. The main pool was like an all day disco. If you like that kind of none stop racket all day then this is for you.
Food - Awful. Just awful.
Entertainment - can’t comment. Went back to the room after we had tried to eat.
Staff - restaurant staff are lovely. Reception staff are rude and dismissive.
Overall 2.5/5.
Luke Pullen
Staff let another guest in our room at 1am with master key.
Bar manager very rude on more then 1 occasion.
Broken tiles around the main swimming pool and holes which you can easily get your foot caught in, which we have photos of. Heard that a child had actually cut his foot on the broken tiles and had to have ot glued up by the hotel doctor.
We got a caution sign and put it over a hole by pool for staff to remove the sign and leave the hole exposed, becoming a danger again.
Went in for dinner and birds where sat on the broadening it, also birds sat on a salad bowl with rice eating it, so couldn't eat any of them items.
On 3 separate days the whole hotel had ran out of beer for 4 hours maybe more.
Cocktail selection was very limited with only 5 to choose from, if you wanted anything like a sex on the beach it was at a cost, which wasn't cheap,£20a glass.
We booked to go to the waterfalls only to be told by other guests it was a 7.5hour round trip with only hour and half at the waterfalls, but after booking a bus through the hotel into marrakech city, the bus had no air con and windows mastic or screwed shut we decided to miss that excursion and lost our money.
WiFi is very poor and air con in rooms dont cool you down at all.
No tui rep onside any days to resolve any issues.
Entertainment during the day and evening is all in French so you dont have a clue whats happening, so most evenings we went back tot the room bored.
Hotel manager was only onside form 11am till 6pm.
Every English guest we spoke to had some issues about this hotel. Definitely not a star hotel would struggle to be a 2star.
Flight home we paid extra money for seats at front of plane to be moved to back of plane.
This is by far the worst holiday we have ever been on.
Cat
Would not recommend.
Started with everybody trying to check in at 15:00 not enough staff and stupidly busy.
Went to room. Toilet filled with pee. Flush not working. Reception not answering phone. Ended up ringing externally to try and get a response. Ended up having to walk back to reception from the furthest road to sort this issue which still took ages to sort. Toilet smelt of urine the whole week.
Soap next to sink and in shower not installed properly so had to fix it.
Cracks in shower and around sink. Taps stained.
No bin in room. Had to ask twice. Eventually came the third day but a waste paper basket not a bin with bag.
On day six, finally received a do not disturb sign.
Twin beds which roll apart instead of a double. Very hard.
When is dinner? Difficult to find out any information.
Food ranges from fine to good. The one time we tried an afternoon snack it was leftover breakfast pastries, and cold pancakes. They ran out of plates for pre-dinner snacks.. Lots of snacks left out but nothing to eat them off. No cutlery for dessert and cutlery removed with plates so you have to find cutlery for a second portion.
Everything is so loud and in your face, not a place to relax. You can go to the adults only area which is quieter except they let children in on the majority of the days that we were there.
Very loud. Men doing maintenance outside room and chatting loudly.
Safe doesn’t work and instructions illegible
Using the spa: the cost is €11 per person to use the pool and another €11 Jacuzzi both are lukewarm certainly not spa temperature. Booked a massage and for 10 minutes of the 30 minutes the lady left the room, I assumed to give me chance to relax. However, I do not expect this when I have a massage. 300 rdh for a 20 min massage. Also supposed to be adults above the age of 16 and while we were there, they were two children clearly under the age of 16.
The toilets everywhere are in a state ranging from disgraceful to inadequate. The worst being the ones below the main bar where only one of them is useful, the others all have broken looks or the translucent plastic over the glass has been ripped off to leave the toilet door completely See-through!
Honestly, stay in a riad in Marrakesh - it would have been a much nicer experience. Lesson learned.
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