Abz I
We stayed here for 5 nights. The hotel itself was very good. I’d say it is a 4 star hotel or a very low 5 star hotel. Loads of amenities and the swimming pools were amazing. Staff were very friendly and helpful. I want to thank the housekeeping team who were amazing. The animation team were superb. Made sure everyone was enjoying their stay at this hotel. The reason for the 1 star is because as follows:
- Room 2115 is quite possibly the worst room I’ve stayed in. The WiFi is non existent, after raising this issue with staff. Nothing was done to fix this. It kept getting brushed off. If you are staying in Room 2115 GOOD LUCK. Ask for a room change immediately.
- The A/C was not working, struggled to sleep at night because of the heat. Once again I raised the issue with reception/staff. Nothing was done to fix it. Is this the level of service for a 5 star hotel? I think not.
- Door for the balcony did not lock, didn’t even bother raising this issue with staff because nothing will be done to fix it.
It’s a shame because everything outside of our room was great.
Like I said if you get assigned Room 2115. Ask for a change.
Magdalena Aleksić
The hotel is great, we are very satisfied. We stayed for 11 days in July. First we got very large room on the fifth floor but we change it because it was loud (central ac) than we got on the first floor and it was very nice and quiet. Great stuff, great people, very friendly and helpful. The food was excellent. The entertainment was great, specially yoga guy and Maya from mini club. She is great with kids. Our daughter loved going to the mini club and disco. The beach is beautiful and the sea also with a lot of shells. We highly recommended this hotel.
Lubos Kudelas
An unforgettable experience – I can't say a single bad word about this place.
The room was spotless, the cuisine absolutely delicious, the entertainment varied and fun, and the surroundings beautiful. But what truly makes your stay exceptional is the staff. Every single person goes above and beyond – they’re proactive, kind, always smiling, and ready to help at any moment.
A special shout-out from my daughter to the lovely receptionist Sahar – they truly become a good friends
Gasmi Ayoub
This was our second visit, and once again it was an amazing experience! The hotel, food, and service were all excellent.
Warm greetings to all the wonderful staff a special thanks to Mr. Fares from the Beach Bar and Ramos from the animation team for his great energy and kindness my son Adam is asking me to take him back to Ramos !!. And a big thank you to Mr. Safoine from the kitchen for the welcoming smile and the preparation of our table for 10 persons every night and to all chefs for the amazing food !
We’ll definitely be back again soon
Muna Nagi
The hotel makes a great first impression – the exterior, lobby, and grounds are clean and well-maintained.
After a long 12-hour journey, we arrived around 1am, it was nice to be offered something to eat at that time however we arrived to a room with poor AC, a clogged bathtub, and a faulty door lock. It took multiple visits to reception the next day to get a room change. The new room was better, but both rooms showed signs of wear and tear.
The biggest issue throughout our stay was the inadequate AC – old systems made it hard to sleep comfortably. We also experienced ants, faulty lighting, dusty wardrobe shelves, and patchy WiFi.
Pillows did not smell fresh and cushions had an unpleasant smell, they need a wash.
Another downside was the cleanliness of the douches in our bathrooms – most had a green residue from not being washed thoroughly, while the douches in communal areas were spotless and shiny.
Food-wise, the all-inclusive buffet offers variety, but after 13 nights it became repetitive. It would benefit from more diverse and flavorful options like Indian, Chinese, or Mexican dishes. Drinks options were good (non-alcoholic), delicious pina-coladas.
Restaurant staff, chefs and waiters were lovely and accommodating.
The animation team (especially Chico and Ramos) were fantastic, providing great activities for both kids and adults, though the evening program could be more streamlined as there are long waits between the kids and adults entertainment.
The pool and beach facilities were clean and convenient though you do have to wake up very early to reserve a bed.
Sometimes there is a wait for the lifts which are very small and only hold 6 people at a time.
The spa experience was underwhelming – the space lacked ambiance and upkeep, no candles, the massage bed looked down onto rusty screws, relaxing music kept cutting, though the massage itself was okay. You have to pay to use the Jacuzzi, which was freezing cold! Not enjoyable at all, when I addressed this with the spa receptionist she made excuses that during hot weather they keep it cold even though it was not a hot day. I even advised her others had complained of the same. She asked when I was leaving and when I replied the next day that was the end of the conversation. So a real lack of wanting to put things right demonstrated. Spa was a real disappointment.
Overall, this is not a true 5-star hotel, but is considered by locals as thee best hotel in Mahdia. It’s good for families and couples, we would come back but we’d recommend a shorter stay and now we have lowered our expectations of the place, it may be more enjoyable next time.
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