Nicola Epton
Ill start off with the incredible service at this hotel, the staff are incredible!! The entertainment Davide and kids club rep Omar were 5* my 3 year old is still taking about them daily!! The atmosphere they create is wonderful! All the staff in restaurant, house keeping and reception were brilliant and accommodating!
It was also immaculately clean, all public areas, pool areas and rooms - outstanding
All inclusive - we loved, cocktails come out of a machine so they're consistent every time, you help yourself to wine, beer and soft drinks! Food was a good selection, good quality and tasty! Not a HUGE buffet, which we liked as it wasnt over whelming and everything had a good turn over!!
Downsides - location is a short drive from maspalomas centre, there is a free bus from hotel but it gets extremely busy! You can however get a taxi for €7 - make sure you go though, its wonderful!
Rooms are noisy, just how they're built but you can hear everything! Didn't spoil our stay though- we got used to it! Beds were comfortable, most notable thing - we requested a cot, we didn't have one in the room on arrival, I read several reviews on trip advisor prior to going with people experiencing the exact same problem - I must say though- we were expecting it, spoke to reception straight away and had it sorted in minutes- and the housekeeping staff the sent to do it were fantastic with our kids!
All in all - exceptional value for money and would return without hesitation- in fact, we will hopefully go back next January x
Aleksandra Bednarczyk
We stayed for 4 nights with all inclusive, and a pool view room. The room was clean, supplied with teas, coffees and welcome sweets.
All of the staff were absolutely wonderful, kind and attentive. The entertainment staff never failed to make us laugh and were very engaging. We especially loved the daily dances and shows out on in the day and evening.
There was a huge selection of food with great daily variety. There was something for everyone and we never left hungry having breakfast, snacks, lunch and dinner available to us during the day.
The all inclusive package is definitely worth the money spent.
Location is great too with busses and taxis nearby, as well as being a nice quiet area.
It was such an amazing experience we really enjoyed our stay and would love to return.
CarlijnOldhof
Amazing place!
The entertainment team is amazing. Omar and his coworkers are so nice and fun!! Everyday they are there for you with energy for days and are so nice. The staff is really nice.
The rooms are good, bathroom is big and there is a very nice balcony. But the beds are not that good :( i slept on the couch for 3 days because my back hurt so much because of the bed.
But the rest of the hotel was super super good!!
Gavin Loud
We had a great stay! The hotel is clean, well run and everything feels organised and easy. The food options are good – plenty of choice and exactly what you’d expect from this type of hotel. The location is ideal too, with local shops nearby and a really handy shuttle to the beach.
A special mention to the kids’ entertainment team – Omar is amazing, along with Nico and the rest of the team (sorry if we’ve missed anyone!). They made such a difference to our stay. We’ve been to a few similar hotels and this is one where our kids genuinely had a fantastic time. Would definitely recommend!
Myah Thompson
Entertainment team is very good there is something to do every night and all entertainment staff are very charasmatic and funny. The rooms are very good and there are cleaning staff that come by your room every day to check if you need it cleaning or if you need anything. In the hotel each building has stairs and a lift with I think is very good so that if there is one that is busy there is other options.All three pools are very sanitary . The pool ment for 10+ is warmed up so it isn't to cold and the older one is still like warm. The third pool is for little kids so like 3+ is very good and isn't deep at all . Special shout out to the entertainment team especially Eric,Nico and Omar because they managed to keep everyone entertained even the adults. Overall great hotel great service and great staff!!!!!