Roz
Rooms are a little dated but spacious in good repair with good quality fittings and furnishings, pillow menu, ample hot water and good air-conditioning. There is free parking and no plate charge for room sevice. Spa a little dated but better than average with sea and garden view from steam and pool. Al a carte Restaurants and gelaterie very good. Breakfast outstanding whether buffet or al a carte. Location excellent. However, there were some room servicing issues possibly due to language barriers and things like bathmat and face cloth disappearing and not replaced. Pool waiting service was absent at first but improved after raising query. We probably wouldn't stay again as unlike many other hotels in Playa Blanca it doesn't cater well for couples. For example, most nearby hotels in Playa Blanca seat families and couples or adult only groups apart where possible at breakfast or have an adult only pool area. This is puzzling when it has more pools and dining areas than most! Our last few days were ruined by a noisy family next door after occupants changed having been assured it was a quiet wing away from families. The hotel has a vast child and family activity and entertainment programme and kids. It also has a separate day and night programme for adults. Unfortunately, we didn't do anything on the the adults programme as small children were welcome to scream and screech and disrupt these activities too even as late as nearly 10pm on the karaoke. A real shame but what should have been a relaxing wasn't. Other Playa Blanca hotels even at 4 star level manage to get the balance right for all guests at about half the cost of this one...
James
We were seriously impressed with our stay. There is a huge amount to love about this hotel, but I need to start with the staff because they are what truly make the experience.
A huge shout-out to Santos, who was seriously wonderful to us and Sonny. He was so friendly, kind, full of energy, and genuinely welcoming, we actually felt quite sad when it was time to leave! Elaina was also really wonderful, always greeting us with a beaming smile and being so attentive. And the energy from Attie and Pablo was incredible. The whole team's friendliness and spirit are exceptional.
The Kids Club and soft play are a fantastic feature. It gave us a few hours to have our own headspace, and every time we picked up our child, they were having a wonderful time, even on the day they arrived a little out of sorts.
The entire place is immaculate, really beautifully presented, with a huge selection of pools. The rooms are clean, roomy, and have all the amenities you would need.
If I had to offer one small piece of constructive feedback, the food in the pool restaurant is a little lacking. Also, there might be an opportunity for the on-site ice cream place to offer a few more savory snacks.
Overall, a truly wonderful and five star stay, thank you for making this such a memorable holiday for us.
Lesley Elliott
Another lovely stay at this hotel, beautiful rooms and friendly helpful staff. We find the location midway between the harbour and the marina is excellent. The hotel is kept very clean with well maintained gardens.
We enjoy the buffet meals with their enormous choice and freshly cooked fish and meats so haven’t tried the other restaurants on site.
We will certainly be returning in the future and would recommend it to others.
Naomi Dunlop
This is an amazing hotel, its staff are so friendly and helpful and work really hard to keep the customers happy. 7 days was not enough time to explore and use all the facilities on offer. The suite was large and roomy and very clean, and the pools fantastic.
I only have 1 criticism and that is the issue of sun bed hogging. Every day, early in the morning, towels are placed on the sun beds and left unoccupied for the whole day or large part of a day. As a party of 6, it made it extremely difficult to stay together round the pool as we had children in our party that we needed to keep an eye on in the water, we had to keep splitting up.
The signs around the pool say not to do this but it is ignored.
Sam Thompson
Just returned from Princess Yaiza after a lovely 5 day break. This is the 3rd time we have stayed here, cannot fault the hotel, it's staff, the location. The room this time came with a la carte breakfast included. The food was lovely and we ate twice in Don Giovani's on site italian. Highly recommend this hotel. Will be going back next year.
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