4 Star Gran Canaria Holidays

Leo N

Just got back from an amazing stay at the H10 Costa Mogán in Gran Canaria, and I can't recommend it enough! From the moment we arrived, we were impressed. One of the biggest highlights was definitely the food buffet. The variety on offer was absolutely incredible, catering to all tastes, and everything was delicious. We never had a problem finding something new and exciting to try at every meal. Beyond the food, the entertainment throughout the day was brilliant. There was always something going on, from activities by the pool to shows in the evening, keeping everyone engaged without ever feeling intrusive. It really added to the fun and relaxed vibe of our holiday, considering that the area is very quiet. If you're looking for a great hotel with excellent food and plenty to keep you entertained, the H10 Costa Mogán is a top choice! The only thing I wasn't very keen is the room facilities arrangements with open plan.

Josephine Keller

Love this hotel staff were amazing the rooms were beautiful and clean food was delicious and cocktails were lovely - this place had no kids and was for older crowd but still enjoyed just that the entertainment at night was noisy in the room if you wanted an early night you could not sleep until it finished at 23:00. No spa which is a shame but everything else was lovely had a great stay

stephen redgrave

The Hotel itself is extremely nice, Nice sized rooms , very clean and mostly very friendly staff, shout out to Gabriele and Christian from the animation team. What lacked for us was lack of management presence, maybe the hotel is going for a more laid back feel, but for instance there was no one in the restaurant to organise seating, or management asking how things were, even when leaving the hotel, no "How was your stay " just little things but things that go that extra mile. Food was quite good but if you went later in the evening, you did not get some of the options available to earlier people, Everyone should get the same choices no matter what time you go. All in all we had a very nice stay , and we did enjoy ourselves. we do like H10 hotels.

Hannah

We stayed at H10 Costa Mogán to celebrate my husband’s 40th birthday, and it couldn’t have been more perfect. The hotel is modern, spotless, and ideally located near the beach and marina. Our room was spacious, clean, and had a beautiful view — housekeeping was excellent throughout our stay. The food was great, with a wide variety at the buffet and something for everyone. We also loved the snacks from the pool bar when we wanted a little bite — the iced coffee is a must! The animation team were brilliant and really added to the experience. Bingo by the pool in the afternoon was a definite highlight — I ended up winning a bottle of cava, a certificate, and a medal in the very last second, which made it even more fun and memorable! The pool area was calm and well-maintained, with plenty of loungers. All the staff were friendly, helpful, and welcoming. We had such a fantastic stay and would absolutely come back again!

Hayley Knight

Lovely all inclusive break away! There was lots of food and drink to choose from even for a veggie. One of the mornings they even had a Sax player. The staff were always really friendly and happy to help. Lots of sun loungers and space in the pool. We loved the room too. The only downside to our stay was the drilling most mornings it was deafening especially on our last morning as they were replacing some decking. Looking forward to coming back!

Pawel Skrzypczynski

We spent 8 nights at this hotel and while the quality of the food and the efforts of the staff were highlights, the core amenities were seriously lacking. The Positives: Dining: The food was excellent. They offered fresh fish daily and the variety of dishes meant everyone could find something they enjoyed. Service: Wait staff were quick, efficient, and very polite. Reception: The front desk team was highly helpful and kind. They even proactively called our tour operators to confirm details for us, which was genuinely appreciated. Amenities: The included beach club access and the reliable shuttle bus service were a great benefit. Critical Issues: Parking and Health Risks 1. The Parking This is the biggest drawback and a potential dealbreaker for anyone driving. We were informed that parking was "available." The reality is: The hotel has over 400 rooms, yet the free lot has only 25 spaces (shared with staff)—making them virtually impossible to secure. We were also told about a private garage available for €20 per day, but we found this was consistently full and unavailable throughout our stay. The only alternative was a 20-minute, steep uphill walk in 37 C heat, which is unacceptable for a hotel of this size. If you bring a car, do not rely on this hotel's parking provision. 2. Serious Air Quality Concern (Health Warning) The air conditioning unit in the room was extremely weak and ineffective against the 37 C heat. Worse, my son, who suffers from asthma, developed a severe, persistent cough after just a few days of running the A/C. When the outside temperature finally allowed us to switch the unit off, his cough immediately subsided. This is a clear indicator that the A/C ducts or filters are heavily contaminated with dust or mold and pose a risk to guests, especially those with respiratory conditions.

Faith Wallis

Check in and out was quick and simply. Rooms were out dated and extremely small for myself and 2 others. Bedding was only changed once on our week stay. The bathroom had lots of lime scale and the shower went extremely hot then freezing cold the next minute. We also found lots of cockroaches in the bathroom and the sink tap smelt awful. We were only given 4 cards to change the beach towels. However I found this to be weird as there was 3 of us so only 1 of us got to change there towel twice while the other 2 only got to change there’s once. The cocktails were not great in the all inclusive package and wasn’t a big selection for cocktails. However the beer was good. Breakfast seemed to be the same food every day but a decent variety as well as the snack bar was repetitive. I didn’t each lunch so couldn’t comment on that but dinner always had the staples like chips, bread ect but meats and mains there was a different variety every day. However I did seem to had an upset belly all holiday tho the food tasted good for an all inclusive. Location is only ideal if you plan to stay in the hotel most of the holiday or go to the beach a few times. Wasn’t much to do around the hotel. The beach was 20 minutes away down hill not “flip flop” distance like described. Only a few restaurants on the beach, a few shops, outdoor fitness and a small water park. I found Puerto Rico was where everything was we wanted from our holiday. Staff where generally nice the views where beautiful.

Jerf 1337

The hotel was very clean and the staff is very friendly, the hotel is located on a cliffside and offers great views, the added photo was taken from the balcony of our room. Being on a cliff it appears daunting to walk to the beach, the hotel has solved this perfectly with their own bus service that frequently drives back and forth between the hotel/beach and beautiful town of Mogán. Photo of Mogán included. Overall a great experience, the hotel offers everything you want on a vacation. Would come back here for sure. + For dutch visitors, if Claudia is working she will explain everything you need to know in dutch, a very kind woman.

Jenny Nicholls

Its great hotel lovely food location is good for sunset remember the sunshine is later in day hitting the hotel but is there all afternoon 😀 entertainment is ok but disappointed they never really engaged with us as English speakers. But We did participate in dance and pool activities...

Diana Tonenchuk

We stayed for a week at the Mogan Princess & Beach Club hotel in Gran Canaria for a holiday. We came to celebrate my husband's birthday, which took place during our stay. Unfortunately, we didn’t even receive a simple “happy birthday” from the hotel. There is a huge difference in how the staff treats Spanish tourists compared to tourists from other countries. They practically kiss the Spanish guests’ feet, while others are treated with rudeness and disrespect—from the reception staff to the restaurant employees. The room service was terrible! Our bed linens were only changed on the fifth day after we complained at reception—and this is supposed to be a 4-star hotel! Throughout the whole stay, the bed linen was changed completely just once. The second time, they only replaced one pillowcase and the top sheet, which had holes in it. The pool wasn’t cleaned even once during our stay, and the small tables near the sun loungers were never wiped down. As for the restaurant, the only positive thing is the view from the window. The staff clearly have no idea about cleanliness or hygiene. Once, a wine glass was broken, and the waitress wiped the floor with napkins and then wiped the table with the same ones! The staff reserve the best tables for their friends, acquaintances, or simply for Spanish guests. Reception staff are unprofessional—some don’t even speak English, and some just ignore you when you approach with a question. During our entire stay, only two staff members were at least somewhat polite and helpful: the young woman who checked us in and a young man in a suit (unfortunately, we didn’t catch their names). But the worst of all was Claudia—every time I came to the reception desk, she simply ignored me. The only positives of the hotel are the beautiful views and the tasty, although repetitive, food. Everything else needs serious improvement. It’s hard to believe they have a 4-star rating! The animation program was terrible. One evening, a young female entertainer came up to my husband, snatched the cap off his head (which had his sunglasses on it), and started dancing in front of him. She nearly broke his expensive sunglasses!

Sandra Nowak

I had a wonderful stay at this hotel. The staff were always polite, smiling, and very attentive, which made every meal a pleasure. The entertainment team by the pool was fantastic — the animations were fun, engaging, and offered in multiple languages. I especially appreciated how inclusive they were: people of all ages and with all levels of mobility could join in and enjoy themselves. It created relaxing atmosphere and friendly environment where no one felt left out. The hotel is surrounded by many flowers and trees, with intuitive spaces and cool rooms that provide a perfect escape from the heat. The food was also excellent — tasty, varied, and always fresh. I highly recommend this place for a relaxing and enjoyable holiday!

Robin H

Just finishing a really great week away with the kids. Relaxing when you need it, lots of freshly served food, a good pool, and plenty of activities if you want to get involved. Lots of different nationalities and a nice atmosphere all week. The animation team are amazing with the kids but also run cocktail and smoothie making sessions for the grown ups! And the weather was perfect... Great holiday, would highly recommend.

Lieneke Pool

The entertainment team offer to the clients a lot of activities around the pool. Berliza was amazing in the international show and in the kids disco. She is very great!! Fran and dani are so fun and simply amazing

Desiree Lagerburg

Las Dunas Maspalomas has a great location and the bungalow setup is a real plus. As a family we even got two houses next to each other instead of one, which gave us an extra bathroom at no extra cost – a nice surprise. Rooms were okay.Staff at the buffet were mostly friendly, but one waiter was consistently unfriendly and unprofessional. Animation is there but way to loud! Relaxation is difficult at the pool.... Biggest issue: the pool. Rules are applied with double standards – balls and inflatables allowed for some but not for others, the “two drinks max” rule enforced only on certain guests, and even the “no wet clothes in the bar” policy wasn’t consistent. It felt unfair and frustrating. Overall, a nice family setup and atmosphere, but management really needs to work on consistency and professionalism.

Sabine Schoonderbeek

Great animation. We enjoyed the shows, cocktail workshops and mini disco. Our room was a bit dated. Doors were chipped and the aircon was noisy. We changed rooms and got a refurbished room which was a lot bigger and modern. Overall nice vibe. Friendly staff and great animation.

Luca Swiderski

Beautiful hotel! Our room is modern, comfortable, and always spotless — housekeeping does an amazing job every day. Breakfast is great, especially the fresh omelettes and eggs made to order. There are plenty of cozy sun loungers by the pool, which we really like — the water is just a little bit cold though. The spa area is lovely and very relaxing, but the pricing is a bit confusing. On the posters it said there is an offer for €17.50 per person instead of €48 for the pool tour including the sauna and steam room, but now it seems the price is €23 instead of €35 just for the pool tour alone? We only found out about the two whirlpools, sauna, and steam room about 10 minutes before we had to leave, so we unfortunately didn’t get to use them. It would be wonderful if one spa visit were included in the room rate during the stay. Parking was super easy — there was always a free spot right in front of the hotel.

Mindaugas Birstonas

No improvement so far I am right now at hotel but to be honest I am disappointed so much in restaurant feels like at pool no rules no trousers so messed. Food only OK some days I didn't find what to eat I eat everything but I like good and tasty food but this wasn't for me. Everything needs to pay exstra even if you are all inclusive.Only Some drinks like evrywere including. Inside no swimming pool. they have teniso courts but need to pay exstra I booked tru easyjet but they didn't mention that. Staff it looks like not happy with the work some of them hard to see a smile. It was my birthday but from hotel wasn't any greeting even when I mentioned to them. Outside swimming pool to small for that king of big hotel. Entertaining yes we saw much better we wasn't enjoying. In the rooms probably we saw first time empty fridge nice to have something when you are all inclusive. And hotel not that posh nothing to enjoy.

Emma R

Great hotel with friendly staff, clean areas, always available sunbeds, great gym and good food options for everyone (we had AI). We liked the salt water pool and the music around the pool area! The Thalasso-spa was beautiful! Would definitely recommend a visit! Things that need improvement: - Check-in took 50 min for us. Never ever happened before. They also gave us double bed instead of two single beds even though we put in a request over 9 months ago. The staff seemed really annoyed after this check-in (and we got zero compensation!) - They didn't clean our room on the first day, no new towels or water. We had to complain in the reception and they did a "fast-cleaning" while we sat on the balcony (no compensation!). - Drinks came out of a automatic machine and tasted really concentrated and bad, so we ordered mixers with alcohol separately instead. - Paper cups by the pool were really annoying and don't feel great for the environment. Maybe use hard plastic instead? - Evening entertainment were not great, we enjoyed one night out of five. - Kids show should start earlier, sitting outside for dinner is a no go, unless you wanna eat while listening to loud kids music.. - The serving staff in the restaurant were hard to get attention from. Especially when you need to order drinks to get any. No self-serving. Overall a great hotel with potential to get even better! We would come back!

K D

So positives: Some genuinely helpful staff, including the chef who was trying to help us as vegetarians. Cleaning staff were very good Room was spacious and well proportioned, also clean. Negatives: All inclusive is not actually all inclusive. There's loads of things that are not included. The staff try their best to give as little drink as possible. One member of staff at the bar told me they don't know how to make certain drinks. Why are they working the bar then? They also try their hardest to extract as much fees in extras as possible. They don't provide irons as they want guests to use their ironing service. Syro at reception is very rude in my opinion. You can't use the rooftop bar/pool area as it's an additional extra A fair few drinks are not part of all inclusive A fair few snack items are also not part of all inclusive They have a games room but every single game, you have to pay for as extras. There's a couple of pools but there was no life guard at the kids pool. It's also exceptionally salty (the water) and not enjoyable. They have a fairly large water slide, which nobody mans. The buffet food is basically the exact same stuff just recycled. The juices at breakfast aren't fresh, it's just from concentrate. The plates are not always clean and often found to be dirty. This is definitely not a 4 star. It's an average 3 star. My feedback would be: maybe try to focus on giving your guests as good an experience as possible and maybe try actually listening to the feedback in the reviews. Don't give generic responses to each review. How about actually addressing the points I've raised?

Babe Lozano

Disappointed with the pet policy at this hotel. We stayed for 6 days and were shocked to find out that despite being advertised as “pet-friendly,” our dog was confined to the room the entire time. This was not mentioned anywhere before booking, which is incredibly misleading. A holiday with our dog is meant to be relaxing, not stressful, but he was barking constantly and stressed from being left alone in an unfamiliar place. We bring our dog every year on vacation, and this is the only place where we’ve faced such restrictive rules. If pets aren’t allowed on the premises, don’t claim to be pet-friendly! Please be upfront about your policies so guests aren’t blindsided. We won’t be returning.

Kal

Went mid Oct weather lovely 25-28 degrees. Really pleasant hotel very friendly staff and excellent service from one of the duty managers - think her name was Tatiana (apologies if wrong , who sorted out a room issue we had). Buffet style food , we had HB option. Breakfast was good - plenty of options- omeletes cooked to order even british style sausages. Evening options also good. Rooms were comfortable and cleaned everyday . Rainbow shower was a nice feature. Didnt use pool but plenty of sunbeds. Bit weird in that split between 2 hotels us & Royal Level ( the grounds of which we couldnt enter- but they could use our facilities). Supermarkets nearby and a good 45 minute walk to Maspalomas along a dried up canal and 25 minutes walk to Playa de Ingles - there was a free bus service to/from Maspalomas.

Rebecca jones

Lovely hotel, and staff are really friendly, However, the entertainment is very poor, you pretty much entertainment yourself after your evening meal. Food - We could not fault, you could always have a plate of something to eat every night. Also different themes every night. They also have a little arcade for the kids, and they can collect tickets whilst playing, then trade them in for a prize at the end. Location- When you want to go out in the night it is a fair walk or taxi ride, to anything lively. But you do get a supermarket directly opposite the hotel. In the room- the lovely big mirror could do with some lighting as the room is very dark. There is also 2 English channels on the TV. Massive wardrobe space. Bathroom was lovely and spacious. Room key is on your wristband, which was great ( no losing it like those cards) Did have to change mine as it stopped working 5 days in, but everyone else's worked fine.

neil rimmer

A fantastic hotel, super clean rooms, fantastic staff all round, the food for all inclusive is amazing, best I’ve ever had. My son and I had no trouble getting a sunbed, yes there are folk who leave towels all day but a quiet word with staff and the soon remove any towels left for to long. The entertainment crew were fantastic got loads involved and made a fantastic atmosphere. All the bar and dining room staff were friendly and welcoming. It’s a short walk to the markets and beach, and some fantastic wee restaurants close by if you fancy eating out

M van der Geest

The pros: - lobby looks nice - great WiFi - good airconditioning in the room - food from the buffet is nice (and warm enough) - gardens are well kept - staff at the reception is friendly - the Balinese beds are free - enough and sufficient working elevators (the building has 8 floors) The cons: - the hotel is averagely situated, if you want great views, book a high situated hotel in Puerto Rico - even though the policy says reservering sun beds isn't allowed, people do it and nobody removes the towels (there's towels and empty alcohol bottles and left overs from yesterday at one of the Balinese beds as we speak - it's 12:25 in the afternoon) - the staff apart from the reception isn't very friendly, especially at the pool bar where they sometimes don't even notice you because they're on the phone or simply aren't around at all - not enough recycling stations for empty cups and not enough waste bins outside - the food in the snackbar near the pool is repetitive (the tuna sandwich is nice but some variation would work) - I don't find the hotel very clean around the pool. The stairs to the solarium and Balinese beds are dirty and sticky. They haven't been cleaned during my stay so far. They've cleaned the solarium floor (with buckets and mops) this morning but this needs to be professionally done to be hygienic. Mops and a bucket don't do the trick when it's used by many people spilling drinks and food. - the lobby looks renovated but from the pool area looking up to the hotel you can see it's an older building. That's not something bad but you can see it. The corridors look dated too and the room bathroom and balcony too. - no privacy on the balcony, especially when you're staying in a corner room - I asked for a quiet room but I was placed in a room directly next to the elevators. Also, the airconditioning (even though it works good) makes weird, hard noises with intervals. Sleeping with it on wasn't possible. It's just an ok-stay. I've been in two other hotels on Gran Canaria the last years and found them to be remarkably better value for money.

Dan Tyerman

Enjoyed 11 nights here last week with my partner and cannot fault the hotel at all. The staff were friendly, the rooms were clean, comfortable and modern. The food was spot on. The pool areas fantastic also. My birthday also fell on one of the days of our stay and a member of staff came to my room with a bottle of champagne and a little birthday cake which was a lovely touch. Overall I couldn’t fault the hotel and would happily return in the future!

Dave Tilley

Our Second visit was again wonderful. Our experience at Club Maspalomas Suites & Spa was exceptional. The reception staff provided outstanding service, demonstrating professionalism and attentiveness throughout our stay. The housekeeping team maintained a high standard of cleanliness in our room, ensuring a comfortable environment including our outdoor space with patio area and space for our loungers. The Wi-Fi service was reliable and efficient, allowing for seamless connectivity. Additionally, the buffet offerings for both breakfast and dinner were impressive, featuring a diverse selection that catered to various tastes, especially my wives gluten intolerance. The chefs were more than happy to make something for her that was gluten free, she especially liked the pancakes in the morning! I highly recommend this establishment for a relaxing getaway.

Bashar Al Katrib

We had an amazing stay at Club Maspalomas Suites & SPA! The place is super clean and very well maintained, but what really makes it special is the staff. Everyone is incredibly friendly, kind, and always ready to help with a smile. They truly made us feel welcome from the moment we arrived. The atmosphere is calm and relaxing, perfect for switching off and enjoying some peace. Since it’s adults only, there are no kids or loud noises, just a really pleasant, chilled-out vibe around the pool and throughout the resort. The food was great, with plenty of variety every day. Maybe just a few more (warm) vegetarian options would make it perfect, but overall everything was fresh and tasty. Our room was a bit small, but that wasn’t a problem since we spent most of our time outside. There’s live music or entertainment every night, which adds a lovely touch to the evenings. The location is also great, with a bus stop right outside and free shuttles to and from the beach. Overall, a fantastic and relaxing experience, made extra special by the amazing staff. We’d definitely love to come back!

Alison Muir

My recent experience at Club Maspalomas Suites & Spa was exceptional. The reception staff provided attentive and professional service throughout my stay, earning a well-deserved five-star rating. The housekeeping team maintained impeccable cleanliness in my room, which greatly enhanced my comfort. Additionally, the wifi service was consistently reliable and fast. The buffet offerings for both breakfast and dinner were of outstanding quality, featuring a diverse selection that catered to all tastes. I highly recommend this establishment for anyone seeking a memorable vacation experience.

Miss Pascoe

My recent stay at Club Maspalomas Suites & Spa was exceptional. The reception staff provided outstanding service, ensuring a smooth and pleasant check-in process. The housekeeping team maintained impeccable cleanliness throughout my stay, and were so very friendly, and we fully appreciated their efforts. The WiFi service was reliable and efficient, but we enjoyed switching off completely. Additionally, the buffet for both breakfast and dinner offered a wide variety of high-quality dishes that exceeded my expectations and were so delicious! Best food I've ever had on holiday. Thank you for the gluten free options too. I highly recommend this hotel for a top class getaway.

Nick A

Just returned from one week’s stay at Club Maspalomas Suites & Spa, and it was SUPERB. From start to finish everything was great. The whole team where polite and professional in there roles. Rooms and grounds are very clean and comfortable. Amenities are great. Food was excellent and seemed to cater for everyone’s needs. Would definitely return.

Kimberley Sharp

Firstly I had my doubts about this hotel with what I was reading online, but this hotel is CLEAN. My room was immaculate the whole site in fact was clean, it smelt clean, the pool was clean. The staff - friendly. Lovely to talk to. Couldn’t do more for you. The views - luxury - very beautiful, the rooms are very Spanish but what do you expect your coming to Gran Canaria it’s part of the experience. The food - it’s not all that. You get what you get it’s like all inclusive you know what your expecting, theres an onsite shop you can get everything you need a washing madhing for 5 euros a wash, and a Spa. Theres a lovely Cat thats here, now what I think it really lovely is that the hotel actually waters and feeds it, there’s a water bowl by the door and they put biscuits out for her ( I think it’s a her) she’s definitely a stay! But she looks well fed! Shes been in every night! But there’s a reason she keeps coming back! Glad there not shooing her out! Love this for the hotel! Shows some good in the world ❤️❤️❤️ on a side note there’s a massive hill to get to the shops about ten mins away, and some restaurants, the restaurants there are good, everywhere is about 12 euros in a taxi and a spar down the road. 10/10 from me. Named the stray Maxine as I have a ginge at home called max and she reminded me of him x

Stuart Southall

A really lovely resort. Good food and drink for more than reasonable prices. More than decent amounts of sunbeds around so there's no clamouring for beds. Would definitely return and return. Only minor negative is the gate leading to the promenade is locked & apparently no-one has the key (but the resort is walking minutes away from the piazza so it's seriously minor).

luis Lutcha

Nice hotel with great view, specifically from the reception desk. Polite staff always greeting the customers, specially in the restaurant. The hotel need a face-lift, with some concerns related to maintenance and thirty party services (lift,decorators, etc). Some minor issues in the last 2 days of our staying, but promptly addressed with maximum professionalism. Located in a quiet and isolated place it's very good for people searching to relax. Overall a nice experience.

Trevor Begley

Lovely Hotel, getting a little frayed around the edges, but I found staff lovely and friendly. Clean and well kept. We stayed half board and choice was a little limited, but tasted wonderful. Location is its downfall. Very quiet area away from main tourist resorts. I would recommend renting a car. There seemed to be plenty of Taxis available though.

Styo

I booked a family stay at BlueBay Beach Club Hotel (Reservation No. 6193) and was shocked by the conditions. Our rooms were infested with cockroaches and ants, had mold under the furniture, dusty ventilation, and broken, dirty walls. The hotel offered only a can of insecticide for us to deal with the infestation ourselves. Despite multiple room changes, the problems persisted, causing severe stress to my family, especially my mother, who has insomnia. Management’s compensation offer (€75 vouchers for three people and a waiver to renounce claims) was unfair and unacceptable. This stay breached basic hygiene, health, and consumer protection standards. Photos and videos document the issues. I strongly advise against staying here.

Kamil

Overall giving a high rating. Super good and smiling staff. Special mention to ladies from the pool bar and Michelle from reception desk. They were really lovely. While the hotel provides all amenities I would recommend a few changes/touches to enhance it. I.e. more plants around the pool and on the balconies. It feels a bit empty and boring. A bit of play with wood, colors, plants, some art on the walls and it could get really great look and vibe of a cosy boutique hotel.

Matthew Ashton

Very Lovely Staff and a very lovely place prices are excellent for a somewhat cheap getaway only problem is the very steep hill up if you go down to the beach to eat (if you also drink you would probably require a taxi up the hill which costs around €8-€20 depending on how busy it is.

Yannick Block

The rooms are spacious and very clean. The staff is also super friendly and helpful. The beach is also in walking distance, but you probably want a rental car to go to proper supermarkets and restaurants.

Colin Millar

Fairly small Holiday Club (Finnish owned) resort in Amadores (near Porto Rico) on Gran Canaria. Like many resorts in this area it is up a hill and really does need a car to get the most out of your holiday. This seems to be the poor sister resort as it does not have a 24 hour reception. We had to call someone from another resort to check us in. The facilities are okay, well stocked kitchen and laundry facilities. Pool is heated - very nice and welcoming. We did not have a spa on our balcony although it seems half the rooms do. Balcony is fine, 2 sunbeds and a table with 4 chairs. View of the sea is limited. Gym and Sauna seems to close at 19:00hrs (which seems a bit early to me) and bizarrely enough for a Finnish company there is a sign on the sauna saying appropriate swimwear must be worn - No Fin would ever say it was appropriate to wear swim wear in a sauna! There is fairly basic shop on site too with a pool snack bar which is very reasonably priced. There is also a courtesy bus to take you to the very busy Amadores beach a couple of times in the morning and afternoon. So it's OK, pretty good even, with a certain charm in its small size but let down by being a bit basic, a poor relation in the resort chain, in need of a bit of freshening up.

Dale Farm

Great place , really loved it ! The apartment was so well laid out, huge and with everything! A lovely terrace to enjoy the sun . The bed was so comfortable. Great bathroom, lots of towels ! We walked to the beach 20 mins , bars and restaurants and shops all within walking distance. Thank you for a wonderful visit , would recommend

Gary Butterfield

Me and my partner stayed here so we could see the Rally Canaria. Modern , clean , polite staff . Breakfast was good with plenty of choice . And the dining room is the vaults of what was a bank . Our room did have a door on the bathroom.... The 12th floor terrace offers 360deg views of the port and countryside. Plenty of places within a 5 minute walk to eat and drink at . The only minor niggle was our TV had every European channel except any English speaking ones .... Gary .

NEIL Williams

Super cool and modern hotel with a Fantastic view of the harbour area. The rooms are very nice and modern with everything you need.

Ray Hockley

This is a nice hotel run by friendly staff. It is in a good location that allows you to walk to anywhere in La Palmas in max 25 mins. The beds are comfortable including the pillows! The shower is very good and in the room I stayed in (808) on the 8th floor it was quiet. The bank theme makes it a bit different and I liked it as it was better than the normal boring decor of thousands of hotels. The breakfast was excellent. I went in February. I recommend it to you.

Elise Coolegem

The hotel is a bit ridiculous - first of all, they don’t have a pool: it’s a small box with water and it’s not even convenient getting in or out! So for the elderly, kids, it’s a non starter. Then, the roof terrace provides a nice view but the last night we were here we were told they were having a “private party” and we were NOT welcome - as paying guests of the hotel!!! I’ve travelled all around the world and stayed at many (luxury) hotels, but never have I been refused to use hotel facilities as a paying guest, over persons from outside. We were asked to leave and go to the other side and sit on plastic Lounge chairs by the pool, which is not for seating. When I asked to speak to the manager, he/she never showed up. The bathroom in the room is not a bathroom, it’s a toilet in a shower stall with a shower next to it - no privacy at all, just the cheapest way of making it a hotel room with en-suite. The location is fine, you’re basically in the centre with a busy road in front of the hotel but if you’re on a high floor it’s not too loud. Few min walk from the beach, and nice central location (public parking, Corte ingles etc). Breakfast was good, nice variety. The breakfast personnel and cleaning ladies are very nice and they made the stay def worth it. The hotel is not worth its 4 stars, it’s a 3 star hotel max. Lastly, the hotel is very clean - which is not a given everywhere in GC!

A Lawson

Great central location close to beach, shops and restaurants. The majority of staff were really helpful and some required to be more attentive and friendly. We stayed for 6 nights in room 907. Great view of city. Our bedding and towels changed daily, though not thoroughly cleaned daily. Just at beginning and end of stay. Rooftop bar is sadly underutilised. Beautiful views-Great potential to expand and perhaps serve for bar snacks with a bit of outdoor heating in cooler evenings. Continental breakfast had something to suit everyone. We asked about a 20 min slightly later checkout for next day and were told straightaway no. A microwave at breakfast would be a bonus and more cheerful/helpful staff. Overall, we had an enjoyable stay at Bex, but there is some room for improvement, It is ideal for couples or business customers on a short city break.

Fawaz Yas

I had such a fantastic time staying at Apartamentos El Palmar! The location is perfect – just a short walk from the beach, shops, and restaurants, yet still peaceful and relaxing. The apartment was clean, comfortable, and well-equipped with everything I needed for an stress-free holiday. But what really made my stay extra special was the receptionist! From the moment I arrived, they were incredibly welcoming, friendly, and always ready to help with a big smile. Whether it was giving local tips, helping with directions, or just having a cheerful chat, their warmth and professionalism really stood out. You can tell they genuinely care about making your stay the best it can be.

Helen Washington

Very local to bus stops,supermarkets and beach,lovely big rooms, quiet at night time,only downfall was our room was next to lifts so until 2am the lifts were busy enough. We spent most evening out,wonderfully spa,swimming pool,staff are so helpful.

Alberto Pistritto

I was there in September 2024 and it was a very good experience. The reception staff is friendly and professional. Apart from being annoyed by a heavy smoker guest at the ground floor and forced to keep the balcony door shut because of it, my experience was definitely positive! I am going to be there again in a couple of weeks, on July 8-16.

Del (D)

Arrived late Sunday night and was quite happy large rooms with balcony clean and functional...Location to the beach a short walk.. approx 10mins beware lots of steps down ..Staff very helpful.. but ...if your chilling in your room the TV only seems to have German and Spanish on it..minor annoyance..but BBC news would be nice.....!!!!! Pool area little restricted but very nice And guys go up to the top floor lovely views but no parasols so mind if its hot...which it always is...!!! Right one thing that really..took the jam out of my dough nut was the music from the hotel next door..The Bohemia.. from 9.30 am till chuffing late music blaring..music wasn't even good ...too loud guys have a word...!! ...So El Palmar ...we love you...see you again soon Oh before I forget..make sure you go to 2 restaurants the Olive and Mana 264 in the Yumbo centre...the steaks are banging 👌 🔥 tell them Del sent yah..enjoy

Mic Ro

Good and clean accomondation. The location is super, close to the beach and the promanade as well as supermarket and shopping/party area. Wellness area and gym not used. Breakfast not used.

Andrea Piatti

Good location. Blue and green parking in the streets and few big parking garages. Rooms are nice but lack in details (broken towel stands, shower not the best)

JL Thailand

Very nice hotel and great value for money Room is nicely appointed. Bed is super good (hard but not too much) Staff were nice. We did take the bfast but a member of our group liked it

Andrei-Vladut Postolache

Beautiful hotel with a beautiful view. Nicely placed and close to everything you need; the nicest beach is in front of the hotel. The staff is great and friendly.

Paul Woolfenden

Just had a week at the saaj, fabulous, smart 4 star, rooms beautiful, breakfast choices endless, lovely rooftop restaurant, great service from staff, highly recommend

Laura F.

Service was superb. Rooms are rather smallish but comfortable. Views would be better without the blinds. Location seems god but being opposite a busy main road makes crossing the road an odyssey. Still we enjoyed our stay and would recommend you their restaurant/ bar for beautiful views!

Rachel Palagi

My boyfriend and I recently traveled here to celebrate our anniversary and visit family. From the moment we arrived to the moment we left, the staff was so helpful and friendly and made us feel at home! Erika and Jose in the breakfast buffet were stand out stars, making sure we settled in properly and offering a warm smile and greeting every morning. The front desk staff, whose names I regrettably did not get, were always kind and willing to help. They are also located in a city area with plenty of restaurants and sights to see within walking distance. Historic Center is a 10-minute walk away with some beautiful architecture and amazing spots to eat. Anything within Las Palmas is within a 15-minute drive, and if you're looking to explore the rest of the island it's within an easy hour drive at most. The rooms are definitely dated, and in need of renovation. However, being a Marriott employee myself, I understand renovations can be out of hotel staff's control. We did have some issues with the room we checked into the first night of our stay - TV not working and no water in the shower. The staff was completely understanding and immediately moved us to a different room right next door with everything in good condition and cool A/C. Overall, the staff is doing the best they can with what they have. I would absolutely stay here again!

Aria Shellington

The staff is incredibly kind and helpful. The facility is decent at the price point, and the offerings and food are excellent. If it were not for the following issue my review would easily be 5/5. The bed is extremely firm, firmer than some carpeted floors I've laid on. The pillows are also many sleeps part their end of life and offer very poor support. This has resulted in my neck and back being in crippling pain that's brought me to tears multiple times already; I do have a joint disorder but I've never had this kind of pain from hotel bedding before. I nearly passed out multiple times tonight from the pain of trying to move it stretch out and I'm going to need to buy a pillow and hopefully some other means of dealing with this pain. I'm also going to alert the staff but this is the kind of issue that they aren't going to be able to fix easily; when pillows at a hotel aren't replaced frequently to keep them fit for use it's a management level cost saving measure and not a staff negligence issue. 4/4 of my room pillows are bad; there likely aren't any good pillows in the building with that rate of failure.

AM

Stayed for a week in January with family. We were not too pleased with the hotel. Bathrooms were worn out. One or two cockroaches and a cockroach egg in the bathrooms. When noticed, staff was not too understanding. They didn't offer any help but we had our rooms changed when asked. (Beware of the stinky smell in the bathroom, I think it was a sign of cockroaches. I saw a cockroach at the airport bathroom too - seem to be a bit of a problem there.) Otherwise the staff was friendly. Some of the room doors were not closing well. Air-conditioning in the rooms was not very effective. Beds and pillows were good. Public areas in the hotel were modern, including the rooftop pool area. Breakfast was good, but the dining area was very crowded on the morning. For the rest of the week we chose local cafe's for breakfast instead. Location was good. Accessible public transport, we didn't use taxi's at all.

Yousra Benazzouz

Helpful and kind staff, rooms have everything the one can wish for, great buffet breakfast with so many options and quality food. Near the mane bus station in San Telmo which is very convenient to go anywhere.

Miguel

Stayed over for 3 nights and I must say very good . Staff is exceptionally friendly , welcoming and helpful , beds and mattresses are comfy and clean . Yes it’s not a brand new establishment but location is great and easy to access by car , with convenient parking in front (free on weekends) . Since they weren’t any I’ve attached pictures of the gym that by the way is a delight with those views. All in all I’ve enjoyed my stay .

Chloe

Got back last week from a 6 night stay in this hotel, Thank you so much to all the staff, you’re all so amazing and helpful! Both my partner and I had our birthdays while here, and the staff went above and beyond to make sure the days were special!!! The hotel itself is lovely, breakfast was great, rooms were cleaned well and regularly, location is fab, there’s so much around! I will definitely be coming back again! Thank you again to all the staff! ☺️

Sofia Prochna

It is definitely not a 4 stars hotel. All the furniture is old and worn out. the breakfast was the worst I've ever seen, the pastries were not fresh. we only stayed for 3 days, but every day the breakfast selection became smaller and smaller, it was even comical. the location is not a plus, if you have a car, it's very difficult to park. if you don't have a car, and you just want to relax in Las Palmas, this hotel is definitely not for a vacation. I would never have booked this hotel if I had known everything I saw. PS. The first hotel that didn't have Nutella for a breakfast in my life 👎👎👎👎

Vjačeslav Bublikov

+pool +friendy staff +location +good A/C -paper walls and windows, you hear everything -basic breakfast -cleaning

Helen Chong

We stayed for 8 nights at Exe Las Palmas and had a lovely time! The hotel is in a good location, right by the beach and within walking distance to some great bars and restaurants. The room is nice, spacious, but a little outdated and a lot of things weren’t stable, for example the draws on the bedside tables broke immediately and the desk legs were unstable. The shower wasn’t powerful at all and the temperatures were really temperamental (bathroom was lovely though and the best part about the room). The staff were great and always on hand and really helpful. The pool was small but always clean (doesn’t open till 12 though). Breakfast was included but wasn’t overly exciting; the selection is poor and some of the food was cooked in far too much oil. Wifi is terrible!! For someone that had a limited amount of mobile data for my trip it wasn’t great. The connection is always unstable and rarely worked for longer than 10 minutes. Overall, we had a lovely stay and would recommend this hotel if you aren’t looking for luxury!

Saudat Adi (Sauwy)

The hotel staff were incredible - NATALIA - to be specific went above and beyond, when there were minor issues out of her control, she was professional, helpful, patient and always friendly. Most hotel staff were English speaking and Natalia always went the extra mile to make sure we were looked after and getting good service and she is the reason we will return to the Exe soon! The housekeepers were also wonderful and always willing to help and cleaned our room everyday that we were there. The hotel is in an excellent location, convenient to the beach, restaurants and shops. The pool and jacuzzi are great- spent most of the time there (and at the beach) there is a lifeguard there at all times and rooftop terrace is lovely with plenty of sunbeds and a bar where you can order food and drinks for a limited time.

CushdelaCush

Spent a week here on a solo trip around the island. Perfect location in terms of amenities/ bus station etc, however the hotel is above a restaurant and next door to a bar so noisy on weekends and most of the day and evenings especially if you're on lower floors like I was. Room are spacious and decor is great with nice lighting, great shower and free mini bar svd water replenished daily which was a great bonus.

Antonina Rybka

The room was very clean and the location was very good. However, the toilet in the room is not separated properly, so it brought us inconveniences. During our stay the water was also off temporarily and it took longer than promised to fix it. The design is quite inconvenient in some parts, there are no drawers, no shelf in the bathroom for storing cosmetics. If the price was half of what we payed I would be satisfied. Otherwise, it does not correspond to proper standards of a 4-star hotel.

Garry Hoppe

Staff at check in excellent Room too. Position of Hotel definitely not good. Entrance is from a dull dismal quite dirty street. My room overlooked the square and park NOISY LOUD and off putting. All.other hotels have their roof terraces open this hotel does not due to Covid-19! No breakfast room. Eat in room so I went to another hotel and paid to eat at their breakfast buffet. I most definitely will not book here again due to the lack of facilities and its situation. My room was very good however I did not like having the wc and shower in the room without a door. Not good if 2 were sharing

Hooman Mostoufi

Avoid this hotel. The hotel is closed at night, you can’t check in until 9:00 AM; I arrived from the airport at 5:00 AM and entrance door was locked and no one answered the intercom or their phones. The entrance is in a single lane side street and you don’t see a lobby or anytime to signal. I would not recommend this hotel AT ALL.

Sachi Kaushik

1st floor, noisy.. Excellent rooms. No breakfast.

Toni Mahagoni

Nice terrace with an awesome view above Playa de las canteras. Pretty centered in the Zona Las Canteras and very near to the beach (1 minute walk). Hotel is getting old. Rooms are nothing special but you also book the location and they have a rooftop pool :-)

Simon York

When considering the price this hotel scores highly, especially for business and short trips. It is next to the beach (although many rooms don’t have sea view), clean, and good value. Dinner is average (ratatouille is very nice) and breakfast quite good (I appreciated the fresh pancakes and real honey). There is a taxi rank outside the hotel entrance. Hotel pool is quite big for a rooftop pool. Staff are very helpful. Recommended.

Me Me

Nice hotel for a city break, if a little dated. Rooms do not have baths, kettles or irons, but do have good showers and fab hairdryer. Location is very good for shopping and 3 mins from the beach. The sea is amazing here if you're a surfer.

Raymond Jones

The hotel is perfectly placed for the large number of beach side restaurants and backstreet bar/cafes. The room furniture was worn but the room was clean and the bed very comfortable. I was in 5th floor and there is no direct sunlight into the room (a + in my book). The staff were very nice and friendly.

Fiona Barrett

We are just back from a week here. Excellent location. Beach so close, as well as restaurants etc. Very comfortable beds. Room was a bit tight with the extra bed for our son. Nice bathroom. Water wasn't draining in shower very well but they sent maintenance up next morning & it improved. Wardrobe sliding doors very hard to open. Rooms tidied daily which was great. Breakfast not bad, lots of options. Pool on roof is great. Planning to return next year!

Georgina Conroy

Fabulous hotel. Staff were just the nicest. Everything was easy. Food is really beautiful, good portions and very reasonably priced. Only negative is breakfast starts at 8am and on our last day we had to leave at 7.30am so no option for an early breakfast

Miss Bunz

4 months in advance we requested a room on the highest floor if possible, the response was promising as they said they’ll do their best. We were put on the 2nd floor beside the noisy bar and the room was dirty. Next day they changed us to 4th floor which was better, not sure why they put us through that in the first place. The bathroom has mould and the shower was awful. We’re expected to throw out our own rubbish as the cleaners don’t empty it. The pool beds are hard, uncomfortable and non adjustable. Also to get to the hotel you need to go up hundreds of stairs.. We wanted a quiet relaxing holiday but didn’t really achieve that here. We spent most of our time away from the hotel because we wanted peace. Will be booking in Portonvo hotel instead when we come back 👍🏼

Patrick Middleton

Service the best staff very helpful. Rooms so clean and every thing you need in the rooms. Food very good. Beautyful view over the harbour.. the best

Martyna Wrona

We just came back from a holiday spent in Puerto Rico, the experience wasn’t bad, but I wasn’t fond of the „cheap” feeling of the hotel. There was no buffet to choose from during breakfast, and you could only choose 1 meal from menu, they did not want to let us any swimming pool noodles saying that customers destroy them (they’re like 1£ each, seriously?), and lastly, they refused to give us more than 2 beach towels, saying that’s the hotel policy. Overall, while the location was great, the hotel is not very welcoming and they’re clearly saving money wherever they can.

Diana Pasinoka

We stayed in Holiday Club in April with our three children who love relaxing by the pool. Overall, the room and cleaning were fine, but breakfast had very limited choices, so we only tried it once. The pool experience was by far the worst. Despite the pool being nearly empty, we weren’t allowed to use our own properly sized swimming ring for our 6-year-old who cannot swim yet (yellow one in the photo). Instead, we were offered a half-inflated hotel ring (red in the photo), which made supervising our child stressful. The safety rules were unreasonable and ruined our pool time. Additionally, an elderly lady would play aerobics music and encourage everyone to dance after swimming, it was awkward and out of place. Other guests we spoke to felt the same, as they had to stop swingpool games. On a positive note, the staff at reception and the bar were very friendly, especially a lady from Ireland - special hello to her! Coffee was nice, appreciate. We travel often, but this was our worst pool experience. Please see the difference between our yellow pool ring which is safe and their red one... Disappointed.

Emma Mc Govern

Just home from an amazing trip. Grupotel Revoli was fantastic from start to finish. We were on the 3rd floor (6th floor is reception and 0 is pool restaurant and bar area). Room 307 (not a pool view but a lovely sea view). The location was perfect, it's approximately a 10 min walk to the big harbour and shopping areas. It is very hilly on the way back from town to the hotel and alot of steps to go down to the harbour area and to return that way. The views are beautiful though. You can get a taxi at reception for roughly 5 euro. The rooms are very well-equipped (no iron but available from reception). Housekeeping staff come regularly. The pool and restaurant is lovely also,with little onsite shop. Staff were very friendly and efficient. I would definitely return.

Ekaterina

We arrived at the hotel late at night, and the first thing we asked about was parking. There was no clear information on the website about whether the parking was free or paid. It was quite a surprise to learn that we had to pay €40 for a week. When I asked why this information wasn’t available online, the staff just said “no” and weren’t very friendly or welcoming upon our arrival. Our room was located very far away, at the end of the hotel, with a balcony but no view of the pool. Since I was pregnant, it was quite difficult for me to walk such a long distance every time, which was a big downside. Housekeeping was done, but the quality seemed to depend on who cleaned the room that day. Breakfast was average, pretty standard. We had dinner once at the hotel restaurant, but the food was really disappointing — very bland and not tasty at all. I wouldn’t recommend eating there, maybe just getting drinks. The air conditioner worked in one of the rooms, but the other room didn’t really get any cool air, so the system seemed underpowered. Also, there are cats on the hotel grounds, so be careful — they might bring fleas into your room. Overall, our stay was okay, but there were several things that could be improved — especially communication about parking, friendliness of staff, and food quality.

tash kent

Amazing hotel, amazing staff!! We have been coming for 18 years and every year is just as amazing!! We have visited 5 times this year and love it every time! Silviu on the bar is such a lovely person, he is such a character and it is so nice to see him every time and have a chat with him, he is credit to the hotel and makes our holiday very special! Aimed, Monica and Fran in the evenings are also amazing we can always have a laugh with them and feel so comfortable around all the staff!! We can’t wait to return next year as we have booked it already! The hotel is perfect

Suzanne Kent

We love this hotel, the staff everything! Silviu on the bar is so amazing! He works so hard, we have known him for so many years and every year we love to see him! He is such a friendly person to talk to and we class him as a very good friend! The hotel is so lovely, everything you need for a holiday, perfect location and the accommodation is lovely!

Janette Kohn

All staff from the minute you arrive are amazing, reception, cleaners, shop, bar and food staff even bosses so welcoming. The whole complex is kept extremely clean. The on site shop is well stocked with all essentials. Pool bar has an excellent choice of food and drink. All staff treat you like you are family.

Gregory Stambuk

AVOID,AVOID,AVOID!!!!!! Food poisoning, stay away!!! My both kids and wife are sick because of the food. Reported to hotel and they don’t even CARE!! This is poor hygiene by the employees. We also found hair on the ice, cutlery are dirty. Stay away from here. Food and drinks are disgusting. Food are tasteless, drinks has not alcohol at all. Bar at swimming pool closes at 6pm, there nothing to do on the hotel or close by. No activity for adults or kids. Water park it’s okay but super simple and small. Don’t trust on the pictures, totally fake. We arrived late on the hotel because the flight was delayed and was no food at all for us, they give a bag with a sandwich with cheese/ham and an orange. That’s all! Service is below zero, including the stuff. Never again. My both kids are vomiting and diarrhoea for over 4 days now and hotel don’t care. We had to go to hospital because the kids are dehydrated. Also when I reported this situation in the reception, they said never had a food poisoning before and the reviews saying that are fake. Won’t come back here and I will leave a negative review everywhere plus report this to Canárias Sanitary Service.

elizabeth Howe

Never again! Not a 4* star hotel at all. No evening or day entertainment at the hotel. Waterpark is free entry but drinks and food are not included. Waterpark is salt water. Hotel pool, kids are not allowed to play with balls or floats, not even allowed to slash. Pool police is always on duty! Poor atmosphere Only day entertainment for kids is not by pool side and drinks and food not included. Food is repetitive in the restaurant, only 1 restaurant at the hotel, poor choice of food.

Kasia Koniewicz

The hotel is trying to extort money. We made a holiday reservation including a 3-year-old child, unfortunately it turned out that the child cannot fly with us, so through the agency portal we changed it to a child who is 14 years old. We have confirmation that all the data has been changed, name, surname and date of birth, it was our responsibility to change the data in easyJet, which of course we did and covered all the costs associated with it. We sent a confirmation to loveholidays that all changes to the flights had been made, after which the agency informed us that if there were additional costs due to the change, they would inform us about it, until the 2nd day of our stay we did not receive any information about additional fees because there were none. Now the hotel is demanding from us a payment of over 300 euros in cash because in their opinion the change of the child from 3 to 14 years old was not made, and we have all the confirmation that it was, which is completely uninteresting to them. Every day during my vacation I am harassed especially by one gentleman from the reception who is not nice, does not let me say a word and demands additional payment all the time in cash. I am wondering whether not to report this fact to the police because I feel harassed and I feel that the hotel is trying to extort money from me. we talked to loveholidays and they categorically stated that we should not pay anything extra and the hotel staff is bugging us every day that we have to pay extra in cash

Olivia St-Claire

We stayed at Costa Taurito which is one of the 3 hotels under the same company in the area. (Smallest hotel) The 3 hotels share the arena plaza in the middle which is great for kids. Mini golf, bowling, arcade, trampolines and entertainment. The entertainment after the kids show was quite boring but we could get our all inclusive drinks there. The waterpark is also great fun and free entry (other than departure day), we went just after the half term in the week and it wasn’t very busy. It’s easy to travel to the southern side of the island but NOT puerto de Mogán. (Have to get the bus from Puerto Rico) We particularly liked taking the no.9 bus to Puerto Rico for the night life and Amadores for the Golden Beach. The hotel itself definitely needs upgrading. Our room had some items that were dirty and the bathroom needed updating due to some grime and bath leaks. The room doors are hard to get into and you can see where people have tried barging it open due to the keycard not working. The walls are also very thin and unfortunately for us our room was between the kitchen and a guest that liked to shout at all hours. The pool was nice and the snack bar served chips,hot dog, burgers and drinks which was helpful. The piano bar is pointless as there’s no entertainment there. The food was good, there was a good variety. There’s always salad, dessert and an option of 2 meats being cooked. Always pizza and pasta available. All food is labelled for allergens. Breakfast also had a good option of cooked food, pastry’s, churros and pancakes. All staff were helpful and friendly. But the facilities definitely need updating.

Nijolė Vrubliauskienė

I could give it 5 points for friendly and polite staff. However, the bathroom spoilt it all. We did not come here to ponder about domestic problems, but we had to due to unexplicable puddles of water collecting on the floor and around the sink We soon saw that the stronger the water stream , the better it falls into the sink and bathtub. A strange habit to be developed in a country which puts lots of efforts into fresh water production. I am adding a couple of photos. The first shows a damp hole between the tiles The second, in addition to the towel we used to collect the water from the floor, shows the door trims swollen from water. Their lower part must have been replaced often, as the cut mark shows. To crown it all, our complaint was met with a promise to clean it. Well, it was cleaned mornings, but how about water puddles every night?

Craig Harrison

Fantastic hotel. Very clean and well maintained throughout. Our room was a great size with a good balcony, and had everything we needed. Lovely breakfast served from 8am until midday. Only downside was getting a sunbed as towels would appear from the crack of dawn. It would be good if the hotel tried to stop this. Good location wit lh an easy walk to the beach and local attractions.

Konrad Szlęzak

A week spent at the Gold by Marina hotel was a fantastic choice. The hotel is designed to provide maximum comfort and convenience. Its layout allows guests to enjoy their time in many pleasant and diverse ways, even without leaving the hotel grounds. The swimming pool is wonderfully located and positioned, perfect for a proper swim. There's also a second, shallower pool, surrounded by beautifully designed loungers and dedicated zones for holiday relaxation. A stunning, spacious patio features a well-arranged flower bed that adds to the charm. Next to the large pool, there are wide and comfortable loungers with umbrellas. All around, the area is enclosed with lush greenery, full of exotic palm trees and plants. By the pool, there's also a dining area and a bar offering delicious drinks at reasonable prices. The hotel staff is one of its greatest strengths — incredibly helpful, always smiling, and patient. From the kitchen staff to the receptionists, housekeepers, and the rest of the team, everyone contributed to the welcoming atmosphere. The hotel is very clean and exceptionally well-maintained. There was always someone making sure everything was in order and that guests were comfortable throughout their stay.

Under Oceanbleu

I cannot fault this hotel. The staff were very kind and helpful with any questions or requests. Nothing was a problem for them. The food and drinks were delicious. The hotel is very clean. A real treat to get away. I would highly recommend staying here. My only suggestion is to have a whole double bed rather than two singles put together as they tend to move around sometimes. But I still loved my stay here.

David Parks

Adults only hotel. Excellent breakfast. Nice pool which helps really cool you down on the hot days. If you need to relax, it's perfect for it. Walking distance for everything we needed! Booked next year already!

Isa Sch

A Truly Outstanding Stay at Gold by Marina From the moment I arrived, the staff made all the difference—genuinely kind, helpful, and always smiling. Their positive attitude and willingness to assist made it clear they truly enjoy what they do, which is something you don’t come across often. The food was another highlight: delicious, homemade, and thoughtfully prepared with generous and healthy portions. Everything tasted fresh and full of care. Cleanliness across the hotel was impeccable. Every corner sparkled, reflecting a real attention to detail. Breakfast was simply exceptional. I was amazed at how they managed to offer such variety and quality in a relatively compact space—nothing was missing! The live cooking station was a great touch, with fresh eggs made to your preference (omelette, fried, scrambled). And the new "Juicy Avenue" with fresh homemade juices, especially the freshly squeezed orange juice, was a fantastic addition. On top of all that, the bed was incredibly comfortable, with high-quality sheets and a pillow menu that ensured a perfect night’s sleep. I left feeling truly rested. Without a doubt, I’ll be back. This hotel gets everything right!

Explore A lot

Loved this place - exactly as described - fabulous staff - we only ate breakfast and ate out for evening meal so can’t comment on any other meal. Breakfast was plentiful with lots of variety and champagne 🍾 rooms spacious with mini fridge. Plenty of sun beds. Good shuttle bus to beach. Only 5 euros to get taxi down to beach/ seafront. We walked and taxied back but only 20 minute walk so very doable

M & D Tourers

Its a mixed bag. You cannot fault the staff, but we are a little sick of having to complain with issues. The cleaning of the room is hit and miss; one day okay the next is well below standard. Not washing cups, not cleaning outdoor spaces and floors both internally and externally, not replenishing toiletries. Accommodation is nice but there is a design flaw due to the kettle and coffee machine being downstairs with no access to water so you have to climb the stairs to the bathroom to fill either at the bathroom hand basin. You only receive 2 bottles of water on arrival and no further bottles thereafter. Tea and coffee minimal and once used not replenished. The air conditioning in the bedroom is below standard in fact it feels like it doesn't work at all. We have endured a leak from the ceiling at the top of the stairs twice now which is extremely dangerous as the floor is becoming wet and slippery and even with a towel down to soak up the water it still does not deter from how hazardous this is. We have had maintenance in twice for this issue but feel we have been to blame for the leak, being told it is caused by veranda doors being open internally affecting the air conditioning. The doors are only ever opened to allow is to walk through them. It is slightly embarrassing having to go to reception to regularly complain. The positives; You do receive a complimentary Cava on arrival which is nice. The breakfast is fabulous and that is accompanied every morning with a glass of Cava. The staff are all so polite and helpful. It is peaceful and calm. All in all at this point just disappointed. Oh, just got into bed and it reminded me of the fact that the beds are on wheels. As soon as you sit up with your back against the headboard the bed rolls away!!!

Wayne Harrison

Nice chilled hotel. Pool bar was sometimes difficult to get service. And very quiet around the pool. Only recommended if you want a really quiet holiday. We were out most days and nights

Robert Micklem

I stayed with my partner and a friend and the room was great for the 3 of us, the rooms are well laid out, look gorgeous from the outside and the pool is aesthetically very pleasing! The service however was absolutely dreadful, and I don’t want to say that! But it really was, every interaction with any staff member was very frustrating, there was no enthusiasm or excitement at all, very weird energy! The food in the restaurant was 6/10 and was always cold. We had two single beds pushed together that were on wheels, it was completely impractical!! I would love to say I would recommend, but with the location being a bit far out on top of everything, I honestly can’t say I would stay again! There is absolutely no way this should have 4 stars, I was shocked when I learned that!!

John Carrington

Loved it,staff are friendly,the grounds are well kept,excellent collection of bonsai amongst other varieties of flora which I found very good for wellbeing,no mosquitoes.The food is very good with a good selection,the champagne is a special touch on arrival and at breakfast,the duplex accommodation made our experience like having a little house from home,a bit of a walk if you want to visit Maspalomas but not taxing. My only disappointment was the iron that is provided with the accommodation doesn't come with an ironing board. Overall,a very relaxing stay.

Deborah Carroll

Very enjoyable holiday, bungalows were lovely with good aircon and smart tv. Reception staff extremely helpful and nothing was too much trouble for them. Food was good. Pool area fantastic with plenty of sun beds and parasols. Excellent entertainment team, Nacho and Gustavo were so much fun and involved everyone in the activities, they made our holiday so much more fun. Would definitely book again

Leeann Hackleton

We had a superior bungalow and it was lovely and clean. Big shower and working air con. All the staff were very friendly and the pools are well maintained. We will definitely be coming back. The entertainment staff for around the pool and getting the children involved were fantastic. Nacho I believe the guy was called and he was great with everyone not just the children. Good food too. I also have severe allergies and the staff were incredible at accommodating me and my needs.

Danielle Stubbings

Absolutely amazing holiday. Weather great. Hotel lovely room was nice and clean. Food was good. Bit of everything for everyone. Entertainment absolutely 1000%. Was amazing got people involved. Had such a good laugh with them and make the holiday. Always up for it such high energy. Can see they enjoy their job. ( 2 males were great and made time to talk and have a laugh.) Would definitely come back. :)

Scott Carroll

Lovely hotel, great pools, great food, great rooms. Excellent entertainment team, Nacho and Gustavo were so friendly and had such great personalities. They always said hello, always had a smile and always getting people involved in the activities. Nacho and Gustavo made our holiday so much more memorable. 5star service!!!

Susan Campbell

We came home from Miraflor suites yesterday. We stayed in the superior bungalow which was excellent. Very clean. Modern. 2 huge tv’s one in lounge, one in bedroom. Comfy beds & pillows. Air con in both rooms which was so quiet you could sleep with it on. Fridge, kettle, cups, tea & coffee which was not replaced when run out but we took our own anyway. Super bathroom with good shower & large mirror on the wall, hairdryer which is a bonus! Lovely well kept gardens. Patio chairs, table, sun umbrella & 2 comfy loungers. The highlight for me was the 3 peacocks that visited us everyday. So tame that they took food from your hand. The wood pigeon’s are also tame & join you if your having a snack on the patio. You can really chill out on your patio away from any music or games. The 3 pools are fantastic & kept clean. Although the bottom of them could do with a repaint. Plenty of sun loungers, umbrellas & tables around the pools. No need to reserve them. Food is plentiful & you will always find something you like. All staff are very nice & helpful except for one member who made me very uncomfortable on my first day by marching over to me & pointing out I was wearing a half board wristband & demanded I pay for the water I was drinking ( I don’t drink alcohol or fizzy juice) I only drink water with meals. People were staring at me & I felt like a naughty school child although I am 65 years old. It was so embarrassing. I think he was the manager of the restaurant, his name is Sacha & strutted around like he owned the place! He made a beeline for me the very next day asking if I wanted to buy a drink. I did not. My husband who was full board was getting annoyed by his demeanour. He actually spoiled my holiday & is the only reason I gave 4 stars instead of 5. He created an atmosphere at mealtimes. When it was his day off every member of staff seemed more relaxed & so was I. You could feel the change of atmosphere in the air. I wasn’t the only guest to mention this & a few had negative reactions to him but that’s for them to say. Over all it is a beautiful relaxed complex with more positives than negatives but unfortunately I wouldn’t return.

Lea C

We had a 1-bed apartment on 1st floor, which is level with the pool. The room was clean and functional, the bed was very comfy. Our little patio area had a good amount of privacy. It was very handy being able to swim in the pool and then walk back to our own patio rather than sitting on the loungers by the pool. The patio came with table, two chairs and two sun loungers. All staff we dealt with was super friendly and professional. The location is great too - beach, shops and restaurants all in walking distance. Taxi from the main strip to the hotel is only about 5 euro. Plenty of activities in the hotel and nearby. Would happily go back again!

Liam Hutchinson

A lovely hotel with great facilities! I felt very welcomed by the staff on arrival. The gym had everything needed and breakfast too with a lot to choose from. The staff were amazing, Especially Dina working on the bar, she was very friendly and she works very hard. The room was clean and I had nothing to complain about, the housekeeper Pino also made me feel very welcome at the hotel with her kind personality and she did an amazing job cleaning the room every day. The evening entertainment was fun and very entertaining! Food and drinks were also great! I will definitely visit again when in Gran Canaria.

Jemma Burdett

Lovely hotel and rooms. I have stayed in a bungalow and in the hotel and both were great. The bungalow was quieter with having no one above you, but the hotel wasn't loud, just the usual noise. I visited with friends and my partner and was great both times. The rooms are clean and the beds are super comfortable. You get the usual cleaning service every day. All the staff were super helpful and friendly. The adults only pool was so relaxing, and the larger pool was great for day time activities, with drinks and snacks available. The location was great, with the Yumbo centre being more or less across the road, and the beach being a 20 mins walk away. If you dont wish to walk there is a taxi stand across the road, with the cleanest taxi's I have ever used! We used the taxi stand to get to the water park just a short drive away. When I come back I will definitely be booking the Barbacan.

Tamie Summerill

Our first room 268 os not what is described in hotel information. These rooms, In the middle of the horse shoe shape, have a tiny hight walled balcony, an open kitchenette and the bedroom is on the main road side which is extremely noisy! Also the air conditioning was not that good. We were moved upon request however this took 4 days. Our new room Was absolutely perfect and exactly as described when we booked. The grounds are beautiful and very well kept. All staff were lovely and very helpful. Loads of beds and umbrellas at any time of day...none of the stupid bed races here!. Three lovely pools however 2 of them are shut at 6. And I mean shut you are told to leave! The largest pool is open till 8 and has a pool bar and music. 2 min walk to Yumbo and loads of bars/restaurants near by. I would definitely recommend here howereve stay away from room ending in 65 to 71 if you want the big balcony and the bedroom overlooking the pool. The bungalows are all 2 bed.

JK

A brilliant stay at Sol Barbacán. There are two good sized swimming pools for adults and children, a jacuzzi and an adult pool. All in good spots. There is also a decent sized gym with a range of weights and machines. The rooms were generously proportioned and balconies quite big. There is a relaxed vibe around pool areas, you will not struggle for a sun lounger. It was good to see pool attendants stopping people “reserving loungers” so there is no mad dash to the sun loungers in the morning. The food at the hotel is lovely and fairly priced. The restaurant has a great food menu. There is entertainment every night and activities during the day. The animation is more understated but good fun. WiFi is very good. Cleaning service was very good and reception accommodated all requests. The sand dunes are around a 15-20 minute walk away and there are good bus services nearby to places such as Anfi and Puerto de Mogàn. Maspalomas is not far away via taxi or bus. Probably around 45-60 minute walk. Plenty of restaurants to visit in the local area. Highly recommend!

chuck

Okay it’s not a five star hotel but the weather and the all inclusive price you won’t do better. We’ve been three time and usually stay 10 to 15 days. We get the all inclusive package which is well worth it. Lunch at the cafe is the best. Dinner is standard European fare (wife not a huge fan). The food is good overall and the serious excellent. It’s a great place to unwind and sit in the sun. They remember us each time because they tell us we’re the only Americans that come here.

Elaine Staples

Fabulous hotel with amazing staff. All of the staff in this hotel are really friendly. Carol is lovely, she talks to all the guests and always has a great smile for everyone. The waiters remember what you are drinking and get fresh drinks for you straight away. There are always plenty of comfortable sun loungers available, and fresh towels every day for the loungers. Rooms are immaculate, the friendly maids clean them thoroughly every day. Really enjoyed the variety of food in the restaurant & would definitely return.

Michael Milligan

We have stayed here for 10 nights and have really enjoyed our stay. The food has been excellent with a lot of choice. The pool area has a good number of loungers that are managed (so people can’t hold them with towels easily). The pool is well maintained and has a bar next to it for drinks and lunch. The service from staff in all areas of the hotel is excellent. The receptionist who checked us in (Carolina) was very friendly and helpful. Staff are quick to clear plates and glasses and are very polite. The room was a little basic, but very clean (including the bathroom), with a decent balcony area. Rooms cleaned everyday to a good standard. The hotel is well located to key attractions, such as the Yumbo Centre, and you can easily catch buses to other parts of the island from stops that are less than 10 minutes from the hotel door. Overall, I would recommend this hotel for singles and couples. If you are LGBT, the hotel and island are very safe and welcoming, with a vibrant gay scene. We would stay here again.

Darren Withers

An amazing hotel to stay. We were there for 11 nights and were made to feel so welcome by the attentive staff. Food was excellent and on some nights was themed to various world cuisines. Food was of a high standard and we loved the fact that they did certain dishes in the form of tapas which made it even more bootable and allowed you to taste various dishes at once. The pool area was very well maintained with plenty of sunbeds and we had the sun all day. The snack bar was also very well managed and served a great selection of drinks and food (not your usual poolside food) which surprised us. The rooms were spacious and clean and the beds very comfortable. Staff from start to end of holiday were so friendly and approachable and this made our time at the Neptuno even more special. The staff are a great asset to this Hotel. We loved it so much that we are returning next year and have booked it already and extended it to 14 nights ! See you all next year, you have created an excellent vibe in your hotel that we have never experienced before at any other, we thank you so much for making our holiday so special and so relaxing.

Tina Williams

From arrival to departure this hotel is a 5-star. The staff are wonderful; a special thank you to Maria and Carol and all the restaurant and pool bar staff. I went to Neptuno to spend time with my mom and for us to celebrate my birthday. My mother had told the staff it was my birthday and i had a wonderful surprise on the morning at breakfast. The table was dressed up, and I got a hug from Maria and Carol and was made to feel very welcome. The stay was amazing; the rooms were very clean. Thank you to Vanessa for cleaning the room and keeping it beautiful. I highly recommend this hotel for food, drink and service. I will definitely come back. Also a thank you carolina the receptionist who supported me and mom with information.

Sean Muirhead

Currently staying here and it’s been perfection. The rooms are huge, comfortable and very modern. The pool area is bright and comfortable although can be noisy from Axel next door but that’s not an issue for me. The breakfast options are limited but tasty and made to order and the chef will happily fill your plate with plenty of food. The reception is spotless, smells amazing and the staff are friendly. The pool bar cocktails are reasonably priced and taste great. I think the hotel should better advertise the incredible roof terrace with views across Playa Del Ingles. My only little criticism is that the grout and edges of the shower could do with a stronger clean because is a bit of draining from mildew and the toilet is slightly wobbly (room 402) but it is still clean

Hugh Corley

Beautiful hotel in a fantastic location, the rooms are clean modern and spacious. The pool area is lovely and gets the sun all day. Only downfall is the music from the neighbouring hotel. The gym facilities are on a different level. Any gym addicted, this is the hotel for you. The breakfast was perfect and the lunch offering was perfect nutrition post gym. I definitely will be back.

Simon Leventhal

I've thoroughly enjoyed my stay at HL Rondo. Facilities are top class; from the luxurious sun loungers at the pool to the spotless modern room. Food was really tasty. Breakfasts have everything you would want and so well presented. A couple of small gripes: The WiFi in my room wasn't working for a few days. They sorted it after I'd asked 3 days running. There was really loud DJ style music from the hotel next door on a few days spoiling the quiet atmosphere at the pool and on balconies. Some of the main courses at dinner weren't very hot. I had to send a couple back. However the food quality (I had dinner, B&B) was always first rate. The room was so quiet and everyone at the hotel very respectful of noise levels. Mainly couples and some solo travellers like myself. This is perfect for me and exactly what I wanted!

Mireille Hogger

Lovely hotel, staff were amazing, so friendly and helpful. Hotel is very clean and comfortable. Food was really fresh, well presented and quality. Evening meal staff were so attentive and made every effort. Great hairdressers on site. My only small disappointment was no shampoo or conditioner in the room. Soap and shower gel, tea and coffee didn't get replenished. But supermarket really close to by to buy these things. Really close to jumbo centre. Quite a walk to the beach but doable or catch the shuttle bus. Public bus stop close to hotel to get to other places. On the whole great hotel and staff made our stay really enjoyable.

steven younge

Nice clean hotel zero atmosphere all day and night worst holiday hotel we have ever stayed in now if your 70 and want the quiet life or been to a recent funeral and want time to reflect this is the hotel for you. Please don’t go if you have kids not even allowed balls in pool as that would make a noise. Also small square tiles are falling off edge myself and my daughter picked up 29 one morning from bottom of pool put on side and they were left out all day. Breakfast there was fruit and 2 smoothie makers but no staff to make you one any of the 7 mornings. No information of bus to beach or where anything was locally had to approach the rare guests you come across during the day for information. Best thing about the hotel is the gym absolutely amazing and great atmosphere

Kinga Jandala

I Have stayed here for 5 nights, all inclusive. Special mention to Adrian ( entertainment coordinator) Adrian absolutely made our holiday unforgettable. His energy, kindness, and passion for what he does are unmatched. Whether it was yoga, the music quiz, or sangria making, he brought so much fun and laughter to every activity. He has a natural gift for making everyone feel included and welcome. You can tell he truly loves his job — his positivity is contagious! The hotel is lucky to have him; he’s one of the best coordinators I’ve ever met. Huge asset for the Hotel. Pros: Karina (Receptionist): Always kind, helpful, and welcoming — truly a ray of sunshine every day. Adrian (Entertainment Coordinator): Super friendly, energetic, and informative. Great attitude during activities like sangria making, yoga, and music quiz. One of the best coordinators I’ve met — and I travel quite a lot! Very clean hotel: Rooms and common areas spotless. Great food: Good variety and quality every day. Rooftop terrace: Spacious, plenty of seating options, and two shallow pools — perfect for relaxing. Excellent location: Close to the beach, supermarket right outside, bars nearby, and only a short ride from the airport. Cons: Outdated rooms: Toilet was wobbly and bathroom door couldn’t close properly. Pool area: Needs some care and improvement — looks a bit untidy compared to the rest of the hotel.

ANDREY ZAKHAROV

Minuses: The hotel definitely doesn't deserve a 4-star rating. The room is quite dark, the air conditioning is barely noticeable even on max. The most absurd thing is the glass door to the toilet, which doesn't close properly, so you can forget about any privacy during your ritual. There's no ventilation in the bathroom; only an open window onto the shared hallway. The beds are very uncomfortable, the mattress too soft, making it impossible to sleep properly. The balcony window is also leaky, so you can hear almost everything even when closed. The food is boring and tasteless. Half-board dinners don't include any drinks, water, or anything else for an additional fee. The price on the menu differs from the price charged, which is not very decent for the restaurant. The food looks in the photos and is actually a huge difference, for the worse. The WiFi is quite weak. There are cockroaches in the bathroom, and renovations are being carried out during your stay—door replacement, roof repairs. The staff smiles but is completely unhelpful. The hotel doesn't have its own parking lot, so keep this in mind if you're renting a car. On the plus side: the entertainment at the hotel was top-notch – a credit to the animator – best regards to Mr. Adrian, always helpful and kind. There's a shop on the ground floor, close to the beach, car rentals, and markets.

Magdalena M

A very good, located hotel. It's close to the beach and the ocean. We had a room on the third floor, our room was spacious, comforable with a nice view of balcony on the mountains and the palms. The swimming pool is big enough, there're many sunbeds with umbrellas. A big advantage is a beautiful tarace on the roof. I liked very much an amazing view on the ocean and the dunes in this place. A room staff is very nice, hard - working and honest. Our room was tidied up every day from Monday to Sunday, the duvet was changed on Friday and the towels were changed every day. The food is delicious, so various and so much choice, it was impossible to eat everything. A variety of choice of meat, fish, vegetables, fruit, desserts, snacks, diary, pizza, pasta. A big advantage and a nice suprise were thematic dinner, e.g. Spanish couisne, Mexican cousine. The staff in the dining room : chefs, waiters should be graded 10/10 - very nice, helpful and cultural, they take care about tidying up and keeping clean. Next advantage of this hotel was show organiser Adrian. He is a great person, very friendly, sociable, communicative, with a sense of humour. Adrian oragnises aqua gym and strechting and mojito preparing a few times a week, it was a great fun. I like very much that hotel organises a free event for guests everyday - Adrian invites various vocalits, dancers, cabarets. Our stay in hotel was very nice and I recommend it everyone.

Rebecca

Lovely hotel and facilities, not much variety of food but everything I had tasted lovely, even the fussy eater i was with always found something. We went mid October so not busy at all not sure how it would be when its very busy as the food area doesn't look like it can handle that many people. The snacks on offer could be a bit better and not too keen having to ask for it but its not a massive issue. Location is great, walking distance to beach, shopping and bars if you want to go out.

Steven Hayward

Rooms are undergoing upgrade during the time of our visit, nevertheless, they are still perfectly acceptable as is. Other areas of the hotel require cosmetic attention, although the work required is by no means major. The "chill out" area on the roof terrace is nice, although spoilt during our stay by I'll behaviour from some residents, which was not seen to be addressed by hotel staff. The main swimming pool is clean, but a bit tired looking and requires attention. In general, the communal areas e.g. lobby and restaurant, are kept spotlessly clean. The all inclusive drinks are pretty good and the beer is cold and drinkable. The food however is overall poor. While the salads and pizza are nice enough, the hot food is a disaster...really not very good at all, and disappointing given the money paid. By the middle of the week it was necessary to look elsewhere for an evening meal, incurring additional cost. This alone is enough to deter us from returning to this hotel, which is a shame, we will however return to Playa Del Ingles, as it's a very friendly place.

Dawn Charlesworth

It's been about 8 years since we last came to the gran canaria princess and was expecting the same great experience. It was around 11.15pm when we arrived and as we walked into our room, we was greeted by very loud music playing from the entertainment outside. This finished at 11.30pm. We expected to have a good night's sleep but people banging doors and shouting along the corridors kept us awake for most of it. It was only for one night and after that it improved. The beds are comfy and the showers are the best we've ever had. Air conditioning was good but sometimes too cold. Food was OK but not as good as our last stay. Plenty of sun loungers and no saving of them. Not many cocktails available for all inclusive people and the ones there were, were pre made and mostly ice. Over all a very enjoyable holiday

Sandie B

We have just had seven glorious nights at The GC Princess. The room was fabulous with the comfiest of beds!! Cleaned everyday. The pool area was stunning. Food was as ok as it can be, always prefer freshly cooked food but there was a great selection each day. Reception staff were always so smiley and helpful. Great location. 25 min to the seafront. Couple of euros to the Yumbo/Cita district for the evening. Will defo come back if we return to GC and happy to highly recommend Gracias Gran Canaria Princess xx

Toni Jobson

Just had a week at this hotel. Was really happy with service, entertainment and food. Lots of variety and choices to pick from. Staff very friendly and welcoming. Room was clean along with surrounding areas in the hotel. Great location, everything you need within walking distance. Would definitely come back.

Beth McKee

Overall it didn’t feel luxurious and wouldn’t hurry back. Staff weren’t very helpful, and was told different information from different employees. I had to ask three different members of staff before I was able to find the towel exchange (which was inconveniently only available between 10:30am-11:30am instead of just having bins of clean and dirty available throughout the day) and was hidden away near trees, so difficult to find. Felt like I kept getting palmed off by staff members trying to find it. For all inclusive snacks were only offered between 3pm-5:30pm. A lot of drinks you had to pay for separately. And no tea or coffee was available in the buffet area with lunch or dinner. Food was decent otherwise. Cleanliness was very mid. On our first day there were dirty shoe marks in our shower and balcony furniture was covered in a film of grime - so we didn’t want to use for our trip. Plenty of sun beds. Bottom of the pool was dirty.

andy pocock

We have just got home. We were all inclusive. What can I say. The hotel was very clean throughout. Rooms were cleaned everyday. Hotel staff were very polite and helpful. Food was to a good standard with plenty of choice. The only two things that need improving in the hotel is the air conditioning. It works but isn't strong enough, barely feel that it is on. The other is the lifts. One was broken down which made it really hard for our family due to the numbers of guests using them. Spent a long time just waiting for a lift. We enjoyed our holiday and would visit again, just hope these are improved by our next visit. Thank you

Debbie Emerton

We have a 14 night stay here we are completely satisfied with the service from our room maids. Our room is cleaned every day and fresh towels at hand. The pool is quiet and very well manned by life guards and constant service people checking areas. There is another pool for families with inflatables this pool does get busy and obviously has children playing in the pool. We are very pleased with breakfast a well stocked fruit and yoghurt bar as well as a good hot buffet bar. It does get very busy so be prepared for the odd wait for a table if coming at peak time. We did have an issue with our shower this was sorted quickly. We had no t.v for the first few days but was again sorted as quickly as it could be under the circumstances. The rooms are abit dated but very clean. I would recommend a one week stay as not much to do for families in the resort apart from beach and activities in the hotel. Puerto Mogan is very pretty and quiet ideal for a relaxing and eating out if not full board at Cordial Mogan.

W. J.

Great location and facilities. Very nice pool area and friendly staff. Unfortunately, I cannot recommend the half-board option. The town has many good options for dining, just not at this hotel. Staying here currently, tonight's dinner was a disaster. If you like prepackaged pizzas or cakes from a factory, then maybe you'll be alright. Some nights are okay, but not great. It is not possible to order coffee with your dessert after dinner. The fruits are rotten, and the plates are dirty. I can't count how many I sorted out before getting a clean one. The picture will show how big lines quickly form for the food station. It reminds me of a medical facility dinner buffet. Many elderly guests are particularly enjoying it here; most of them are from the UK.

Adrian Rainbow

Nothing negative about the hotel, nice pools, beautiful grounds, spectacular reception Atrium area. 2 sittings at dinner are odd, always a bit rushed, if you end up on the wrong table you're a bit of a naughty school child! Food is well cooked and of good quality but a bit samey, no theme nights etc. The main issue is that many of the clientele are of a particular generation and some are a little rude, woe be tide you if you happen to perch at the wrong spot by the pool! The hotel could do more to entice a more varied demographic as it currently is drifting towards a 'shady pines, tinsel and turkey' vibe. We're having a good time but, we work hard for our holidays and we won't come back again. It's lovely, just not for us!

Graham McLachlan

Booked a 7 nights stay at Cordial Mogan Playa through Easyjet holidays. We had a Junior Suite which was clean and spacious. Some may consider the room a little old fashioned, but everything was there and we'll maintained. All the hotel staff were friendly and very helpful. A couple of minor points, if you want to book for dinner you had to select one of 2 sittings; 18:30 or 20:30 and the bar service at the evening entrainment was rather slow. However we had a great vacation at this hotel situated in the pleasant town of Mogan Playa.

Steve Wilson

A great place for a family holiday. Lovely gardens around all the pools. The quiet pool is especially beautiful to look out from and relax. The complex just seems a little tired and they seem to struggle to keep it all maintained. Bathroom in our superior room was lovely and seemed recently updated. Sadly not enough switches around the place and ironing shorts was a real challenge so I'd recommend bringing your own steamer for ease. The mini club is great and the kids really enjoyed the activities. The family activities in the main pool are also very engaging and well run. Overall would recommend. The hotel needs to try and upgrade the rest of the room and bring more into the future. Once done, this place will be amazing!

Thomaschgg

Where to start! The Hotel itself is immense like a Castle, really cool architecture and well maintained. The staff is very friendly and helpfull. The infinity pools are awesome and the staff never rushes to close it off. The food is worth 6 stars. Everyday new refreshing things with a new theme every day. The locations is the best on the southcoast, no doubt about it. You could gaze into the Atlantic from a lot of locations. The seaview room, a coffee in the morning with a terrace overlooking the Atlantic, It's a very, very nice place to spend your holiday. Lots to do for kids. The cleanliness is amazing to. No hassle with getting new towels or bottled water, It's taken care of everyday by the lovely staff. The Long Island Ice-tea's made by Ismael are out of this world. The staff here truly cares about their guests, wich is special seeing how big this place is. I'm only half way through the vacation, so lot's of cool things still to discover. Bring your kids, grandma, in-laws, you'll have a great time.

Leigh Ransom

Our Home Away from Home – 4th Visit! This was our fourth stay at Gloria Amadores and it just keeps getting better. The sea views, peaceful atmosphere, and spotless rooms make it our perfect escape. A big thank you to Theo in the restaurant for always being so welcoming and remembering our sea view table — such a thoughtful touch. Guaci at the adults' pool bar went above and beyond, even prepping early to keep guests happy! And Mounir, our brilliant waiter, greeted us with a complimentary glass of cava — so kind and memorable. The hotel is spacious, never feels crowded, and the adult pool area is ideal for relaxing. We had a newly renovated room and it was perfect. Already counting down to visit number five! Book through the website if you require the perks!

J Harley

A return visit to this beautiful hotel. 4 years later. The hotel is just as good and the staff are better. Lovely location, very good for buffet food. Staff are excellent, much more friendly and helpful than previously. From check in, to restaurant, to cleaning staff all amazing. The updates on the bedrooms are also very nice. Only slight issue was with the Air Con but hopefully now sorted. 2 lovely pools with good sun beds. What more could anyone wish for.

sandor kis

Second time back to this magnificent hotel. First time in April was a learning curve. Second time in October was great. Rooms are spacious and clean. We have stayed in block 3 both times. The view is just incredible. If you want sea view you have to come and see it yourself you can top this by going into the infinity pool Just wow! Massive hotel so it takes a bit of time to get your head around it. The location of the hotel is great. 35min to the airport, set between two beaches Playa de Puerto Rico is 12min and Playa de Amadores 15min walk. You have direct access to the footpath from the hotel via lift. Entertainment is a bit of a hit and miss but enjoyable. Plenty of drink options on the all inclusive bases but if you want something else there is other options with discount. Food is good and varied. Not saying top notch but good. You will find something from the huge selection. Dinner is always special if you can get a table on the terrace to watch the sun set. Occasionally you can even see Tenerife in the distance. Friendly attentive staff.

Jérôme Foulon

2nd stay, disappointing vs 2024 We returned because last year was calm and very enjoyable. This year, the experience dropped noticeably. Positives Great staff (servers and housekeeping): attentive without being intrusive. Stunning views and pools. Buffet is decent and fairly varied. Key issues Room: needs a real refresh. Worn sofa, small fridge door broken, bathroom with no door (?!). We even received a dirty pillow with a torn pillowcase (photos available). Noise: assigned to Block 2 facing the pool → loud music in the afternoon, difficult for kids’ naps. Ongoing works (drills) not disclosed at booking. Block 1 requested, told “not available” with no transparency about renovations. Pools / supervision: many smokers, cups in/around the water, topless and PDA in the pool. Little enforcement, forcing guests to intervene themselves. Food: perceived drop in quality and variety vs 2024; cumin used very heavily, sometimes masking flavors. Overall impression Louder atmosphere and less respectful behavior than last year. Personal hypothesis: renovations → possible price drops/different occupancy mix. Conclusion We’d gladly return if the 2024 calm is restored, rooms are refreshed, and pool rules are enforced. A concrete (not boilerplate) response on these points would make the difference.

Minna Lohtander

Comfy rooms with a sea and waterpark view. Nice service and all inclusive food offering. The location is optimal for families with lots of activities, games, mini disko and cirkus shows. With a rental car or local buses more actions and sights are accessible.

Deniss Serdjuks

- hotel is not 4* but more like its other hotel across a 3* , food is miserable and seen on occasions cockroaches at the snack bar beside pool. Had fire alarms going off nearly midnight while in bed on two occasions. Only extra this hotel adds to its name is the aqua park across. - aqua park is not included on your last day of check out so if you’re staying till evening be aware you’ll most likely need to leave your bags and only use a small pool packed with no where to lay. If you’re booked with hotel need to pay extra €20 a person to avail of all inclusive till you leave which was no mentioned anywhere when booking.

Alan Clark

Had a lovely week here. Rooms are spacious and very clean. No tea/ coffee facility in the rooms though. The pool was a decent size but it was limited for beds around it. People put towels on beds earlier than 6am and the staff didnt police it so that made issues especially for family's whose kids are constantly in the water. Pool also could be cleaner as there was lots of dirt and debris on the bottom. We was all inc and that was decent really with plenty of choice for breakfast, lunch and dinner. Paper soft drink cups used which could be a bit bigger really but no issues as you can help yourself to soft drinks and water. Snacks are limited so more options could be improved. Other than that staff are friendly and helpful

Frances Wright

Had a lovely family holiday at this hotel. The service in this hotel is phenomenal! (Bar staff, waiting staff and entertainment) Reception could do with some work. My room was great, air con stated on even with the balcony door open. But other family members rooms not so much. The hotel was kept immaculate - even saw lifts being cleaned. Although the lifts in the hotel were slow, stopped on random floors and only 2 in the whole hotel! Bar and waiting staff are amazing, very attentive and friendly. Entertainment staff at this hotel are great, very friendly and try to get EVERYONE involved, not just the children - we love Maria! Facilities surrounding the hotel could do with an upgrade as there's really only gift shops around, one little supermarket and a short walk down to the beach with a few bars/restaurants.

Holly

DO NOT STAY HERE! House keeping will steal off you!!! They went through our bags stole euros in change from my purse and other small items from our room! Luckily we was keeping our money on us after being warned by others about there experiences with the theft and house keeping. We thought we were safe carrying our money on us but still didn’t stop them stealing other items and change which was left in my purse in the room. When reporting this on numerous occasions the receptionists was rude (angello and Nicola) and kept palming us off and didn’t want to know they said it was our own fault and maybe we had left the door open. They genially could not care less. The customer service skills on the pair were disgusting and the manager is even worse. We were made to feel like we was lieing and was told it was our own fault for not putting them in the safe (which was broke). House keeping are aloud to keep handbags on trolley while cleaning the rooms which is rather strange not to mention unprofessional. Not one single camera through the whole hotel either. Unfortunately we wasn’t the only ones who experienced this and probably won’t be the last. It seems to be a common occurrence in the hotel that items from people’s room would just disappear. I would avoid like the plague they will even go as far as stealing sun cream, cigarettes anything that takes a fancy to them. Was an awful experience I’ve never felt so unsafe staying anywhere in my whole life.

Piotr Janik

This was our fifth stay at the HL Suite Hotel, and I think it's the last. I have to say that the quality of the accommodations declines significantly year after year. The double bed has two separate mattresses, which have long since lost their firmness. They separate from each other, creating a huge hole in the middle of the bed. The bathroom ventilation was practically non-existent. The restaurant was very understaffed. We had to arrange our own cutlery and wait about 10-15 minutes for drinks. The bar prices were the height of extortion: 8-9 euros for a drink in a small paper cup.

nariman hasanpour

The services and staff are doing their job fine, there is no doubt but the hotel doesn’t deserve a 4 and half star AT ALL, the infrastructures are old it may have been a 4 and half stars like 10-15 years ago but nowaday i’d consider it a maybe 2-3star not more and that thanks to the staff doing a good job (in the restaurant and lobby) It feels like a ruins of a ancient good hotel. There was cockraches in my room which I find it UNACCEPTABLE for a 4 and half hotel !!!! I mean ok it’s not the end of the world but when I pay the price of a 4 and half hotel in a touristic location I expect a minimum of luxure. Ofcourse I didn’t mention it to the reception because it happened for the 2-3 first days and I decided to go over it but when I asked for a late check up and they just decided to refuse it completly without any arrangement that was it. They should rerate EVERY hotel in the canary island because there are a lot of them that doesn’t deserve their stars anymore because of how old they infrastructure is and the lack or luxure But the emplacement is right in front of the see I can give them that.

Jo

On our last day in Playa del Ingles at Suitehotel. We've had the best time in our life. Great location. Great service. Food and drinks on all inclusive is all what you need. Special thanks to great staff. Specially to Julia, Yelena, Jonathan, Simon and Victor. It wouldn't be the same without your great service 😊 We will be definitely be back to this lovely place.

G man

I stayed her in August 2025, the staff are very friendly and the service was excellent, the rooms are decent, it is located near the main beach area and is a 15 minute walk from the Yumbo center. I would stay in this hotel again without hesitation, the lounge bar doesn’t open till 9 pm but the roof top bar is open and the views are great.

Michelle Dunnill (Shell)

Absolutely lovely clean hotel with great friendly staff. Food was great. Views were absolutely amazing. Both pool bars were lovely to. Indoor spa was amazing. Cleaners in everyday. I would definitely recommend going all inclusive at this hotel. Retured back to Scotland today and miss it very much. Definitely a ☆☆☆☆ 😊

Stella

This hotel is truly a hidden gem! From the moment we arrived, the reception staff were very professional. They informed us that our room wasn't quite ready, so we decided to have lunch in the bar area, where the food was delicious. When we finally checked into our room, it was immaculate. We appreciated the thoughtful touches, such as a bottle of wine and some sweets. The pool was quite spacious and offered a stunning view of the Atlantic Ocean and the bay area. There were plenty of sun loungers available, and reservations were not allowed. The adult-only area was a welcome break from the main pool and was surprisingly tranquil, considering it was next to the pool. Overall, this was an excellent last-minute booking. We are glad we chose this hotel and will recommend it to our friends.

jason leo

The breakfasts are really great. The book library at reception is good as is the free secure luggage room if your flight is later than 12. Only disappointment was people reserving sunbeds at breakfast. Rushing at 8am to put towels. 15 of them then went straight back To their rooms. Lifeguard doesn't remove towels. Multiple chairs were still empty with towels two hours later. The guests are mainly older people. The Market on Friday a short boat trip away is ok. Really good hotel. The boat yard opposite it has a extremely bright spot light with no shield this is a shame as it ruins the view of the bay at night and a shield would not affect the lit area only the glare to the hotel.

Joseph Clark (Joe)

Loved it here. The location is ideal right on the bay, flat area which was great especially with my 2 year old and her pram. The rooms are really big, plenty of space and very comfortable. The cleanliness is the best I've ever seen in a hotel and the staff are all attentive and can't do enough to help. The swimming pool is great, really nice to swim up to the edge of the pool to look out to the bay and the sea. 100% coming back here again

Nicola Joseph

Beautiful scenery, can't fault it. Came here for our honeymoon. Pool bar only accept card - no cash. Supermarket within walking distance. Plenty of watersport activities. Tranquility place to stay if want quieter part. This is place to stay .

C M

Had a great week at Marina Suites, the only hotel we choose for Puerto Rico. Room was lovely with view of Marina and Sea. Very clean and staff all friendly. It is mostly the same staff from previous visits, so consistent on service. Recommend transfer service via hotel as worked out cheaper than taxi and cars more modern. Pool was a little cold this time, but always managed to get one of the large beds after 9am.. We will be back!

A P

I've stayed at this hotel three times and can recommend it to anyone. The hotel deserves more than four stars. Everything is top-notch, it's very clean, which is very important to me. The food is delicious, fresh, and has a wide selection. There are no extra charges if you book all-inclusive. The people who work there are wonderful, very kind. I especially want to single out Manuel, who was the heart of the hotel. The manager is lovely, the cleaners are always smiling, and the rest of the wonderful people who create wonderful memories after staying at this hotel. It's the kind of hotel you enjoy returning to, which is a testament to the fact that I've been back three times, and I never do that. I highly recommend it to everyone.

Dan Brown

First of all be aware that the hotel will constantly try to get you to fill out reviews which we suspect is to stop poor reviews on social media. That said the hotel is in a great location, we found the staff generally ok, a couple of the chefs in the restaurant were rude though and threw the food onto your plate. The food is not of great quality and is basic catering standard for mass produced all inclusive hotels which seems to be it's main clients. Despite the restaurant serving dinner until 9.30pm, when we arrived at 8.45pm we felt unwelcome and rushed as the staff were closing up, no drinks were offered and they were trying to set our table up for breakfast. Outside there are far to many sunbeds around the main pool area, you are literally touch the guest next to you. There is a roof terrace pool area which is much more spacious and the hotel has a very good system were you cannot reserve sunbeds with towels. The room was kept very clean by the housekeeping staff. The air-conditioning in the room was not great, on lowest setting it was only slightly colder than outside. It is a lovely hotel, it's a shame a few things let it down.

Denise Sherlock

We stayed at the Gloria Palace Royal Hotel & Spa in Amadores for ten nights as a couple. Overall, it was a pleasant stay, though there were some ups and downs. Room: Our room was large with plenty of storage space for clothes and belongings. The air conditioning worked well and could be controlled conveniently by the bedside. We were placed in block 4, second last room, which unfortunately meant the "sea view" we booked was very minimal. Cleanliness was generally fine, though we did notice hair in the bathtub (which we didn’t end up using). The hotel provided nice little perks like facial exfoliating pads and shower caps, though the toiletries were combined hair/body wash—worth bringing your own conditioner if you need it. The hairdryer wasn’t very powerful, and the TV wasn’t a smart TV, so options there were limited. One downside was that housekeeping entered daily even with the “Do Not Disturb” sign on, which wasn’t ideal. Food & Dining: The all-inclusive restaurant was lovely and welcoming. Food was clearly prepared to a high standard, with lots of variety each day. While much of it wasn’t really to our personal taste, we still found plenty to eat and never went hungry. Staff in the restaurant were friendly and attentive, which made meals a pleasant part of the stay. Facilities: The pools were lovely—refreshing against the hot weather. We especially enjoyed the rooftop pool as it had a more relaxed vibe. The on-site spa looked nice; we only used it on the last day to shower before leaving, though there were no private cubicles to change after showering which was a bit inconvenient. The gym looked well-equipped with both machines and kettlebells, and being partly outdoors gave it a good atmosphere. Entertainment & Atmosphere: We didn’t participate much in the entertainment but caught a glimpse of a music quiz. Unfortunately, one negative moment was when the entertainer played a controversial singer’s song and encouraged my husband to sing along. After he politely declined, the entertainer made a comment over the microphone suggesting if you didn’t like it you should “move upstairs,” which felt unprofessional and unnecessary. Location: The hotel is built into the mountainside, which makes for great views (depending on the room), but also means a bit of a trek to and from the beach. Thankfully, there’s a lift to the ground floor that makes the walk much easier. Overall: A good hotel with spacious rooms, great pools, quality food, and a decent location. The main drawbacks were the disappointing sea view, minor cleaning issues, intrusive housekeeping, and one poor interaction with entertainment staff. Still, it offers plenty of facilities and a relaxing atmosphere if you want to enjoy Amadores.

Jezevec CZ

The last time I was on the island, I saw this hotel from the boat and I said I will definitely visit it in the future. After a few years, I made that decision. We toured the hotel in February through a travel agency. It was for 4 adults and we requested 2 rooms. The hotel wasn't exactly cheap in our country, so I didn't know what to expect. We have now been here a week and I can safely say that the hotel is amazing. From the room (5th floor), there is a beautiful view of the whole Amadore beach. Since the Hotel is built in a cliff, you have to take into account that it is uphill. Otherwise I have nothing to complain about, probably the only weakness is regarding the cleaning, it is a bit weak, but on the other hand, whatever you mention, it is immediately solved. I can really recommend this hotel to everyone and I calmly rate it 5/5.

Kamila Jesudass Barbagallo

It's a great hotel and had the best food I've ever had from an all inclusive hotel. Rooms are spacious and all have balconies. Staff were a mix of very very friendly and kind to not so friendly... just depends who you get. We travelled in June and there were no fights for sun loungers. The beach is a short walk away, there is a steep incline when you are walking back to hotel. We had a pushchair for our 8 month old and found this okay to navigate. If you have mobility issues I would not reccomend this hotel. Overall it's a great option by one of the best beaches on the island for families.

Cathy Ward

...got back early hours of friday morning after 5 nights SUPERB stay at the don gregory. Couldn't fault the place 😁. Stayed b and b with my dear friend in a double room ( bed was superking) and was huge. Room beautifully clean. Balcony was superb ( we were on second floor) .only slight gripe was furniture being either put out or dragged up above us at the pool/ terrace area. Food was cooked beautifully and plenty of choice. ALL staff were friendly, courteous and professional and full of smiles. Our view was truly incredible. I couldn't QUITE grasp which tap served which shower, but, we survived!!😜😜.... we / i definitely will be back. Hotel is wonderful. Thank you to jet 2 staff for being superb and to ALL staff at this amazing hotel!😁😁 xxx

Jelena Vidović

Our stay at Don Gregory by Dunas was absolutely wonderful. The atmosphere throughout the hotel is calm, relaxing, and perfect for anyone looking to truly unwind. The staff is phenomenal – friendly, attentive, and always ready to make you feel at home. A special thank you goes to Bojana, who took our experience to a whole new level. Her kindness, professionalism, and warm personality made our stay unforgettable. It’s rare to meet someone who can make such a lasting impression, and she certainly did. We’re leaving with beautiful memories and can’t wait to come back. Highly recommended!

Nikolov Lazar

Beautiful Hotel with Potential, but the All Inclusive Package Needs Improvement I stayed in a Premium Room on the 9th floor (room 913) with the All Inclusive package at Don Gregory by Dunas. The hotel has a lot of positives, but I also experienced several issues that I think future guests should be aware of, although management did respond very well. --- The All Inclusive package was disappointing at first For a premium all inclusive, I expected more. Many basic items were not included, such as: - Smoothies - Iced coffee (they gave me ice and coffee separately to mix myself) - Ice cream - Heineken and some other branded drinks It felt more like a half-board with drinks rather than true all inclusive. This was my biggest disappointment. --- Management did listen and take action I spoke directly with the Hotel Director, and he was very professional and understanding. He told me that: - They plan to expand what is included in the All Inclusive - They will hire mixologists to improve drink quality - I would be reimbursed for everything I had to pay extra This response was impressive and gave me confidence that the hotel is moving in the right direction. --- Huge thanks to Bojana from Guest Relations I also spoke with Bojana, and she was extremely helpful, friendly, and proactive. She made sure my concerns were addressed and handled everything smoothly. Her customer service was one of the highlights of my stay. --- Room – Beautiful view, but some upkeep needed The Premium room had an amazing view and was comfortable. However, some small maintenance issues (like minor wear and tear) made it feel less “premium” than expected. I believe they are working on these details, but it’s something guests should know. --- Buffet – Small but good quality The buffet isn’t very large, but the food changes daily and tastes good. It offers enough different options to enjoy the meals without getting bored. --- Drinks and Cocktails To be honest, the cocktails were quite weak and not very tasty, except for the mojito. The quality didn’t match a 4-star “premium” hotel. However, with professional mixologists coming soon, I expect this to improve. --- Pool and Beach Area The pool area looks nice, but: - It gets very crowded - Sunbeds are very close to each other, with not much space to relax The beach is right in front of the hotel, which is fantastic, but the sunbeds cost 9€ per day, which feels expensive considering it’s an all inclusive hotel. --- Staff and Service The waiters were really nice and tried their best, even when the all inclusive limitations made things a bit awkward. Their friendliness and effort made the stay much more pleasant. --- What makes this hotel stand out Despite the issues, the management and staff truly listen. Many hotels ignore feedback, this one actually acts on it. That gives me hope that things will get much better very soon. --- Overall Amazing location, lovely views, and outstanding service from people like Bojana, the Hotel Director, and the waiters. Yes, there were disappointments (especially the all inclusive limitations and crowded pool), but the hotel is clearly working on improvements. Would I return? Yes! Especially to see the positive changes they are implementing!

Timo Mo

We stayed 8 Days at this lovely Hotel and we are very happy withour Choice. The rooms are very clean and spacious. The staff is very friendly and helpful (high five to Andrew :)) which enhanced the joy of our stay. This Hotel is located in quiet part of Island which is perfect for a relaxing vacation with it's Spa and different Swimmingpools. Definitely would recommend to friends.

Kayleigh McCabe

Been at this hotel for 7 nights and I'm very impressed. The staff are very friendly, the food is great, the views are spectacular, the rooms are modern and clean. Upgrading to all inclusive is definitely worth it if you can, the drinks menu is very large and there's plenty of cocktails included. They change the food each night, they have done a few different themes - tonight was Asian and there was Indian, Chinese & Sushi, food was OK. I would definitely come back to this hotel again. The pools are fantastic. The only disappointment is the air con in the room is terrible and we haven't been able to get a sunbed all holiday. Luckily we have a room near the pool so just go back to our garden chairs.

M W

The hotel was located in a nice area close to the center and the beach. We loved the choice of food in the restaurant, and even though I'm a vegetarian I had plenty of things to chose from. We were welcomed and treated very nicely by the reception staff and the housekeeping ladies. The only thing to mention is that we could not sleep well as the beds were very hard. Also the bathroom needs to be renovated. However, the room was big and clean and we had a great view of the sea.

Helen Chong

we had a lovely stay at Bronze Playa. The staff are friendly and willing to help; the pool/outdoor area is lovely and spacious, with plenty of choice at the bar. Both breakfast and dinner were lovely, with plenty of choice and a different menu each evening. The rooms are a little outdated, particularly the bathrooms, and the towels provided are definitely showing their age! That said, the bed sheets were clean and comfy, and the room is lovely and spacious, with a great balcony! Overall, the hotel is great and would stay again!

Lyndsey Black

Location of this hotel is great (very quiet but not too far from beach and bars etc) over the road from a large open space where they hold a weekly market We had a ground floor room with private patio and access straight onto the pool Rooms are really spacious and clean with separate living room which had a small fridge to keep drinks in Plenty of sunbeds so never seen any sunbed wars!! Drinks were of a decent standard most cocktails were included in the all inclusive The only negative for this hotel is the food We both found it really hard to find something breakfast lunch & dinner but overall really nice hotel and would definitely return if I came back to gran canaria

janice leembruggen

All of the staff we met were friendly and helpful. Perhaps a few more staff members would have made for a better dining room and bar service as there just wasn't t enough staff to keep on top of everything. Fruit juice and food platters would empty and weren't replenished. I found the breakfast and lunch buffet to be adequate but ate out each evening as my 15 year old is a vegetarian so the choices available were quite limited. The sun loungers were comfortable and readily available. We weren't offered pool towels and I didn't notice anywhere around the pool for picking any up but as we took our own with us this wasn't a problem. Our room didn't appear to have any accessible electrical sockets, the only place available to plug in a hairdryer or straighteners was in the shaver socket in the bathroom which worked but I don't think that it was designed to accept a converter plug. I would have expected a socket by the mirror in the bedroom but none could be found. The location of the hotel was great for us and we felt safe in the area in the evenings. The hotel supermarket is well stocked and reasonably priced. If you're looking for good value for money rather than luxury this hotel is it.

George Kilpatrick

Beautiful hotel. Fantastic rooms with plenty of space. Family of 4 with 2 kids aged 11 and 10 and we all had a brilliant time. Plenty of things to do. Food was amazing! Alejandro and staff couldn't have helped any more than they did. Great service throughout and very clean. The bar was amazing! MARCOS our friend was fantastic. He went above and beyond for us, service was amazing. Bar so clean and so friendly. Highly recommend to anyone, thanks for having us 😁 Be back soon, thank you 😁

Giulia Flavia Tigurean

I stayed at this hotel for 6 nights. Overall, the experience was pleasant, although there are some areas that could be improved. The staff was friendly at the reception and always ready to help, but not all members of the team throughout the hotel had the same level of friendliness. The snack buffet at Unique was almost the same every day. While the food was good, the selection of snacks at the Snack Bar could be more varied and improved. One aspect that I found inconvenient was the smoking policy. Smoking was not allowed on the room balcony, which I found difficult to understand since it is an outdoor space. I am aware that the property is advertised as “smoke-free,” but in my previous vacations I had never encountered such a restriction on private balconies. I respected the designated non-smoking areas (such as the restaurant terrace, the pool, and the Pool Snack Bar), but I think this policy on balconies could be reconsidered. The rooms were fine, although they could benefit from some renovation to feel fresher and more up to date. The location, however, was excellent. The Unique rooms offer a beautiful panoramic view, and the beach is just a short walk away.

SakYNBG

The hotel is beautiful, looks amazing, and is in a perfect location right by the beach. Extremely clean. The pools are lovely. The sea view room is stunning and spotless. The restaurant is also excellent, with a wide variety of food. The staff is great, especially the waiter Jorge. :) What could maybe be improved is the English language skills of some reception staff, as well as their friendliness. I'm not saying they were rude or anything like that - just that they could be a bit more cheerful. All in all, a big recommendation!

Marta Sztandera

Overall, our stay was really pleasant – we especially loved the green surroundings and the fantastic rock band that created an amazing atmosphere. The food was also really good, so overall we have a positive impression. Unfortunately, we have to mention that on Saturday night, the DJ really let us down – the music was barely audible, and he was just sitting there on his phone, playing sets without any engagement. It really ruined the vibe for the whole Saturday night

W A

My partner and I decided to celebrate our anniversary at Corallium Dunamar by Lopesan Hotels because of its location and high-quality offer based on Google and TripAdvisor reviews. We opted for the UNIQUE Service and All-Inclusive Plus (premium drinks) packages. This review captures our experience, both the good (for the most part) and the bad (a few minor points which are not deal breakers). General hotel staff and facilities Hotel staff were exceptional throughout — professional, warm, and genuinely caring. From the UNIQUE breakfast team (Arinegua, Evelyn, Paola, Tamaria, Sabrina, and chefs), the bartenders and waiters across all bars and restaurants, to the helpful reception staff, everyone made us feel valued. Pools were a highlight — three in total, including two upper-level pools overlooking Playa del Inglés. There were always plenty of sunbeds, though the UNIQUE Solarium filled up around midday. The only improvement? A bit more background music at the main pool to boost the vibe. The Food Garden buffet restaurant truly impressed us — great variety, high-quality food, and a relaxed atmosphere where you never feel crowded, even at peak times. Staff were friendly and attentive, although dinner service outdoors could occasionally feel a touch slow. The Mediterraneum à la carte restaurant offered a more intimate dining experience. The menu was tasty — desserts were the standout — but it could be simplified, as not all items are included in the all-inclusive package. Bars were consistently excellent — from the laid-back La Coral pool bar and La Sal snack bar (a special mention to the superb Sara - just listen to her drink recommendations and try them!), to the classy Nereo cocktail bar, which has both indoor and outdoor seating. Staff here deserve special mention for their energy and great service ensuring guests enjoy their evenings. Entertainment was just right — daily aqua aerobics to keep guests engaged and nightly live music (DJs, singers, and bands) that created a lively but not overwhelming atmosphere. The live entertainment ended by 10:45pm, with chilled music played until closing time (around 11.45pm) keeping things peaceful. The gym was the one real miss — functional but outdated, and not up to the otherwise sleek and modern hotel standard. UNIQUE Service The UNIQUE Service really set our stay apart. Our Deluxe Seaview room was spacious, spotless, and well-equipped, with a great balcony and all the amenities you’d expect. The UNIQUE Lounge on the 7th floor offered cava, snacks, and serene ocean views — perfect for unwinding. The Reserved Breakfast was five-star quality with delicious food, great coffee, and unbeatable service. And the UNIQUE Solarium, complete with padded loungers and jacuzzi, provided another blissful escape. Other notes The guest mix was mostly German, Dutch, and British, and everyone was friendly and respectful. The hotel’s location couldn’t be better — just steps from the beach, promenade, and plenty of bars and restaurants. It’s also within easy reach of public buses enabling you to explore other beaches along the coast. Final verdict We’d absolutely pick Corallium Dunamar by Lopesan Hotels again — for its unbeatable combination of location, service, and sophistication. The UNIQUE package in particular makes the experience feel truly special. A few tiny tweaks could make it a perfect 5, but as it stands, this is one of Playa del Inglés’ finest options for a relaxing, classy escape.

Ellie Williams

5 nights at this beautiful hotel! I arrived at 11:30pm and the check in was very smooth and quick and very nicely they left me some cold cuts in my room to eat. The hotel is stunning 2 minute walk to the beach! Never had to not worry about getting a sunbed as they were plenty around! Food at the hotel was very good typical for your all inclusive food. I really enjoyed the snack bar down at the pool! One thing I found a little disappointing is that there’s 2 different all inclusive packages so half the drinks I wanted were an upcharge my fault for not booking it, but why hidden away? All in all a really good break away in a beautiful hotel

Laura Chapman

We came to stay here for a family holiday with a 3 yr old. The hotel was accommodating and very child-friendly. The animacion team were great and the entertainment and kids club was good for young children. The female animacion team and the gentleman from Italy were fantastic and brought lots of energy to the entertainment and for the children. There were 2 different pool environments, 1 kids splash park which was great for small children (but very slippery!) And the water was clean. No one we spoke to or ourselves were ill from the pool, food or water. The variety of food catered for all diets and interests including a child self serve station with simple foods like pizza, pasta and chips which always works well for children. The variety of drinks available on the all inclusive package was great and all bar staff and hotel staff were friendly and accommodating. The hotel was clean and organised, very relaxed environment and not far to walk to the sand dunes and beach. We would definitely come back again for a family holiday. Thank you all for a great holiday and experience

Kyra Nurse

This hotel is a decent location it’s near playa del ingles and the sand dunes, excellent for photographers and a nice stroll to the beach. The service and entertainment here is excellent, very friendly staff, who speak a range of languages such as English, Spanish, Dutch, German and French. The kids & adults entertainment is very good throughout the day & evening. My only concern is the sizing of the rooms, we booked a family room for 3 adults and one toddler, we received one double bed ( which was just two singles next to each other) and one single bed. So I don’t feel as though a single bed is appropriate for a toddler especially not at the height it was at. Despite the room we had a lovely time and appreciated the hospitality.

Paw Zen Von

We recently returned and had mixed reviews. The entire staff was wonderful and very helpful. The evening show with the entertainment team was magical; you can tell they put a lot of work into the performances—bravo! The rooms were always clean, and the phone app was a huge plus. Unfortunately, there were two downsides for us: the small and shallow pool, and the food, which was bland, as if the cuisine lacked spice. The pasta was overcooked, and the sauces were completely bland. Unfortunately, the biggest downside was the Asian cuisine and sushi dinner, a complete disaster. How can you serve defrosted sushi? Does anyone try to serve it to a guest? It looked very unappetizing and was impossible to eat. It was the worst version of Asian cuisine I've ever had. I also asked other hotel guests we met during our stay for their opinions, and we all agreed that many dishes were defrosted and underseasoned. I gave it three stars overall, but I'm sorry, but I can't give it more.

agnes k.

The rooms are spacious and very comfortable. The staff are helpful, friendly, and always smiling. As for the food — absolutely excellent! The buffet will satisfy even the most demanding guests, and the meals served three times a day are really tasty and varied. A special mention goes to ⭐️⭐️⭐️⭐️Anna🫶🏻from Poland, the animator – an ambitious, energetic, and kind young woman who runs great activities for both children and adults. She speaks several languages, is very athletic, and creates a fantastic atmosphere – thanks to her, it’s simply impossible to get bored at the hotel. The hotel is in a very convenient location – everything is close by. There’s a small shopping center, a roundabout, and bus stops (both free and regular buses) nearby, with easy connections to various places, such as Pirates Beach. We’ve been to the island several times before — even with our dog. He was absolutely thrilled, his little face full of joy! 🐾 Such beautiful memories, because this place truly has something special — a warm, friendly atmosphere that even pets can feel. The only downside is that the area has changed a bit after the pandemic. It used to be full of life, with lots of boutiques and shops offering great variety. Now, unfortunately, many stalls in the Yumbo Center are closed, and you can feel that the vibe isn’t quite the same. It’s a pity, because a few years ago this place had incredible energy. Despite that, the hotel still maintains a very high standard and is a great place to relax and unwind.

Ramona Schoch

We stayed at the Abora Catarina for 11 days. We were very satisfied with our stay. The food was always varied and delicious. The staff was very attentive and polite. The rooms were spacious and clean, and the 5th floor in the adults-only area was very quiet. We look forward to our next stay. Room 514