Nick Panayiotou
The conditions of the accommodation did not meet acceptable safety or hygiene standards.
During my stay, I encountered the following issues:
1. Dangerous wet room bathroom:
The bathroom posed a significant safety hazard. Due to the lack of any surrounding protection, the tiles outside the shower area became extremely slippery when wet. The shower area itself was small, and a hole in the shower head caused water to spray across the room. This led to me slipping and falling when stepping on the tiles, resulting in a deep cut to my elbow.
2. Poor hygiene standards:
The hygiene of the room was unsatisfactory. We encountered cockroaches on two separate days. Additionally, as our room was on the ground floor, we discovered that guests above us had thrown half-eaten gyros wraps, cigarette butts, and broken glass onto our outside terrace overnight. With no cleaning service provided during our three-day stay (which is surprising for a three-star hotel), I had to clean the area myself.
3. Unsafe balcony/terrace area:
The balcony/ terrace area was in poor and unsafe condition, with cracked tiles, a broken standing light and broken glass. Furthermore, our section of the balcony had been taped off without any explanation, raising further concerns about its safety.
4. General safety hazards:
Around the hotel, there were several floor vents where the plates were positioned below pavement level, creating tripping hazards. This was particularly concerning as we were travelling with a wheelchair space.
5. Faulty sofa bed:
The sofa bed in our room did not open properly. This meant that our disabled friend had to sleep on the sofa itself, which was extremely uncomfortable and unsuitable for their needs.
6. Television not working:
The TV in the room did not work throughout our stay.
When I mentioned some of the problems at the check-out desk, the only response I received was, “Sorry to hear that.”
It was clear that staff were more concerned about maintaining good reviews than addressing legitimate guest complaints.
The problems we faced were extensive and could not have been rectified during our stay given the overall condition of the hotel.
Overall, the hotel failed to meet basic safety and hygiene standards expected of a three-star establishment.
The issues described above not only caused injury but also considerable distress and inconvenience.
Mikel Elaynain
Palm Beach Tenerife Review
The only real positive about Palm Beach Tenerife is its location near the beach — and that’s where the good news ends. Everything else about this hotel is outdated, disappointing, and frustrating.
The rooms are run down, with shabby furniture, broken fixtures, and bathrooms that look like they haven’t been properly maintained in years. Our shower leaked across the floor, tiles were cracked, and the kitchenette was practically useless with its broken, dirty appliances. The entire place gives off a neglected, cheap feel.
Cleanliness was a serious concern. On some days the room wasn’t cleaned at all, and when it was, the job was rushed and careless. We also saw cockroaches and other bugs in the room and around the property, which made the stay feel unhygienic and uncomfortable.
The staff were another huge letdown. Some were indifferent, others were downright rude, and overall there was a complete lack of professionalism. At no point did we feel genuinely welcome or valued as guests.
The hotel photos online are misleading and do not reflect reality. Palm Beach Tenerife looks tired, worn out, and dirty compared to the polished images used to advertise it.
Overall, this hotel is far below standard and not worth the money. There are plenty of far better options in Tenerife, and staying here felt like a waste of time and a mistake. Unless it undergoes a complete overhaul, I would strongly advise avoiding Palm Beach Tenerife.
Traci Lees
Just waiting for a taxi to the airport so I thought I would add a review of Palm Beach. I admit I was a little put off by other reviews but I am so glad I came. Location is amazing, right by the strip. Rooms are a little dated but are clean and functional. Cleaners came every 4 days, with fresh bedding in the wardrobe if you can't wait. Animation team are amazing, I have never seen so many live shows at a hotel, all great quality. Underpinning all of this are the amazing staff, from pool bar to restaurant and reception. Our son lost his phone in a taxi, the lady on reception went out of her way ringing around to find it, which she did. I would recommend, unless you cannot put up with noise, book further away from the strip.
Hope Collins
Absolutely loved my stay at Palm beach hotel. The breakfast and dinner were great every day with a wide selection available and my room was really clean and very well air conditioned. The pool was great however the chlorine did turn my swimsuit yellow. But the amazing animation team made up for my yellowed swimsuit. Their enthusiasm hyped everyone up and Aaron’s aqua aerobics gave me life, the parties and entertainment were the highlight of my day every day.
rina
My family and I booked a week at this hotel. The location is amazing, clubs, restaurants and the beach are in walking distance. But as soon as we headed into the rooms it was kinda disappointing. The bathroom wasn’t cleaned, we had to make the bed ourselves, and there were dust, sand and hair lying around.
Keep in mind that the hotel is located in a party region so of course the nights were not quiet. But we knew about that beforehand.
Nevertheless, the view to the beach was great and the breakfast was also excellent. All staff were very welcoming and helpful.
In conclusion, the hotel is good if you need a place to stay but take trips to different locations. If you’re looking for an All-Inclusive-Vibe, maybe try another one.
My Booking
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