Renata Isabell
The hotel itself is beautiful and clean, so no complaints about the facilities. However, the service at reception left me with a very mixed impression. When I was checking out, there was only one receptionist working and a long queue — the other one was apparently on a break. I was in a hurry to get to the airport, and the wait was stressful.
On top of that, I realized I had forgotten my jacket and scarf in the room. When I asked the receptionist to help me, she initially said she didn’t know if she could give them back because the cleaner had already gone home. I found that shocking — how can reception in such a large hotel not have access to the rooms? Guests forget things all the time, and I expected a more professional response.
After I insisted, the receptionist finally called the cleaner, and of course, the key was available, and I did get my clothes back. Still, the whole process was done without a smile and with a rather strange, unhelpful attitude. It felt at first almost like a threat that I might not get my belongings back, which was very unpleasant.
Overall, the hotel itself is lovely, but reception needs serious improvement: more staff at the desk, faster service, and a friendlier, more professional approach.
Sander Koot
We were very pleasantly surprised by this hotel. The rooms were beautiful, modern, and spotless, with daily cleaning service. The breakfast was delicious and offered plenty of variety.
The location is slightly outside the city center, but with the metro and bus station right next to the hotel, you can be in town within 5 minutes. There’s also a large shopping mall with a huge supermarket just across the street, which was very convenient.
The swimming pool area was nice and well maintained, though it did get quite busy at times, making it a bit tricky to find a sunbed. Not a big issue, but worth noting. The only real downside was that the showers could occasionally be a bit cold—probably when many guests were using them at the same time.
Overall, we had a wonderful stay. In fact, since we’ll be back in Alicante in two weeks, we’ve already booked another room here! Highly recommended.
Hannah Bailey
Phoned to make a booking and they said breakfast was included.. once we arrived and filled out lots of paperwork with a very unfriendly lady, we went down to breakfast and found out it had not been included. The staff were not very nice at all and definitely not helpful or friendly and least of all professional . Leaving the beautiful Alicante with an unpleasant taste from this hotel...
Nick and Hannah stowey
The reception service was extremeypoor. The staff appeared unfriendly and unwelcoming, which created a negative first impression. The property was reasonably clean, but unfortunately, the air conditioning in the room was not functioning.
We asked for a price including breakfast but we're surprised to find it didn't and would be an extra charge!!
Look elsewhere before booking here
Karen Jarrold
Great location. Bus stop directly outside hotel. Train station 2 minute walk uphill. Beach 10 minute stroll with 3 different routes. Hotel spotlessly clean with a pool and loungers, plus extra loungers upstairs. Nice poolside cafe with good prices. Rooms nice, some don't have a balcony but outside seating behind glass windows. Breakfast amazing as so much to choose from. Reception staff friendly if you need to know anything. Highly recommended hotel.
My Booking
