Aminah Imani
This is a huge resort. It is very picturesque and pleasing to the eye. Initial impression was enticing and provoked curiosity.
My favorite experiences were the karaoke room, the spa and the adult pool. This resort has a lot to offer. Several restaurants, a water splash park, fitness activities. You name it. However too many times too often I felt like I was at a bus station or an airport. There were long lines for food, ill proper buffet manners, tons of children some without adults and heavy foot traffic in between places. This had to be my least favorite part. That and The mosquitos. Just a few too many of those as well. Our room had an outside terrace but it was full of mosquitos, many got in our room and visited during shower time. Not fun at all. Apparently it was rain season but they definitely went to work on our skin. Itching after vacation is pretty miserable.
They will try to sell you many things on this resort as well. Even after I checked out a saleswoman ran up to me attempting to “share an opportunity of a lifetime”. So gouging for money is at an all time high.
Overall I had a good time with my friends and family but I don’t see myself returning. This trip lacked a cultural connection to the destination and with so many things you’re paying for, leaving the resort barely makes sense. I also just wasn’t a fan of the amount of people. All inclusive does not mean exclusive. So keep that in mind.
Shyam Patel
Moon Palace is a nice hotel but dated. It was nice to see plenty of staff for your needs. The rooms were adequate for the price, we went during the off season so it was cheaper. I would not pay peak pricing for this hotel.
We went for a wedding as a large group and they did a good job with that. It was in close proximity to Funky Geisha which was nice.
Biggest downside is the ocean. They clean it constantly but you can't go in due to bacteria and the smell is terrible throughout the day.
Shannon Cannedy
Please read before you book!!!
I had a terrible experience with this resort and wish I paid closer attention to reviews before booking. My husband and I booked a room at the Sunrise location (there’s 3 hotels within Moon Palace). We were told that our room was on the the far back end of the hotel and we were persuaded by the front desk to upgrade our room to an ocean view next to the pools/attractions. This upgrade was 160$ per night but we were told we had to wait for the room to be ready (about an hour). After arriving to our room, we were very upset to note that our “ocean view” was a very partial view out of the corner and also 2 double beds when we were told king bed. We reported this to front desk and they claimed there is nothing they can do about it as they had no king beds left (highly unlikely as this resort is big). Resort itself was crowded with kids. Very dirty, dead bugs in our rooms. Hallways filled with old drinks/food. Drinks served at the bar were very watered down. Food at the buffets were very bland and seemed like it had been left out there for hours. On our last night, we went to dinner at Momo (one of the restaurants on site) and my husband woke up the next morning with committing and diarrhea which persisted for 2 days. This was an awful way to end our trip. When we reached out the hotel, they emailed back trying to justify that it couldn’t be food poisoning, even though it clearly was, because they have their food inspection certification.
Please save yourselves from an awful stay here and choose another resort.
Natasha Harinko
I’m currently staying here, and I can honestly say this has been one of the worst resort experiences I’ve ever had.
You cannot sleep past 7am because kids are constantly screaming and running through the hallways. There’s absolutely no respect for personal space — my mom and I were sitting by the pool, and people were jumping in, splashing us and our phones. There’s no sense of order or relaxation anywhere.
Staff enter your room multiple times a day (around 4x) and call daily trying to pressure you into attending a 90-minute “presentation” to get passes to The Grand — which, by the way, is full of even more kids. The “adult-only” pool there is overcrowded and service is incredibly slow.
On top of that, we wasted over two hours fixing our room keys and dealing with check-in issues because the room wasn’t what we originally booked. I even got hurt — cut my knees and hand — and there wasn’t a first aid kit available when I needed one. They made ME find and locate a life guard when my hand, both feet and both knees were cut open bleeding everywhere.
If you’re looking for peace, comfort, or even just decent service — do not come here. This place is chaotic, overpriced, and the opposite of a relaxing vacation.
Clearly they have quotas to make because they constantly harass you to purchase tours and timeshares. Stay clear.
Josh Baude
We stayed in Nizuc and had our wedding at the resort. Rooms, food, entertainment, and pool were all great.
We worked with a wedding specialist, Rebeca, who helped us plan the entire weekend festivities. Her knowledge and ability to assist us was priceless. Relieved a lot of stress off our shoulders.
The wedding concierge, Alejandrina, was with us during all the weekend wedding events and helped ensure they all went smoothly. She was a great point of contact during the events.
We also had a VIP Concierge, Claudio, who helped us with dinner reservations, dry cleaning services, and room services.
The entire team worked to ensure the events were great which they were.
My Booking
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