Andrea B
Our family stay in Cozumel was nothing short of incredible. From the moment we arrived, we were greeted with warmth and genuine hospitality by Vicente & Alex that made us feel right at home. The resort had everything we could have possibly wanted—beautifully maintained grounds, crystal-clear water perfect for snorkeling right off the pier, and endless activities for everyone to enjoy. Alan made sure our drinks were full when we sat poolside. There are two pools connecting with eachother. There is no beach access here but we never missed it.
The food was outstanding, with a wide variety of fresh, flavorful options each day. Miguel & Sylvia greeted us each morning at the breakfast buffet. Miguel made sure my husband had his favorite morning juice. If there is something you wanted and didnt see you just had to ask. There are four restaurants here. Reservations are recommended in the busy season. Ivan treats you like family, Laura made sure our steaks were cooked to perfection outside at Flamingos. The desserts were a highlight on their own—truly decadent! There is a coffee, dessert & sandwich shop just inside the hotel lobby. The spa offered a peaceful retreat and left us feeling completely rejuvenated. Narve provided a relaxing hotstone massage. What stood out most, though, was the staff. Every single person we encountered was friendly, attentive, and went out of their way to make our stay special. We stayed at a Palace resort last year and without question when Daniel & Jorge asked if we wanted to review our membership we jumped at the opportunity. There was no pushy sales tactics, just a conversation about how to maximize our time staying at future Palace resorts.
Daniel recommended we take a boat trip to El Cielo. This is an experience my family will always remember. Snorkling in the open ocean, seeing starfish and relaxing in the Caribbean.
This trip was the perfect mix of relaxation, adventure, and family fun. We left with full hearts, happy memories, and a promise to return. If you’re looking for a place that captures the true spirit of Cozumel—warm, welcoming, and full of beauty—
Todd Garner
If you are looking for a fabulous dive hotel, this is the one. Very close to the airport, as well as all the mid and southern reefs. Many dive companies pick up on the pier at the hotel. The culinary experience was wonderful, and the service was great at all of the restaurants. We especially enjoyed the Mexican themed restaurant.
Very close to downtown (within walking distance) and felt very safe around the area. Our room was spacious. We had one issue with the shower and it was fixed immediately.
The entertainment was a cherry - some of it was actually pretty good for not really expecting to be entertained. The pools were fairly quiet and for the all inclusive part, they did not skimp. Not really a beach, and somewhat turbulent water to swim in, but a great viewing area that you can see across to the mainland.
Did not have any bad service whatsoever. I can't remember all the names to give shout outs to, but I remember that Luis in the workout area was very nice and a good representative of the type of customer service that they provided.
The only negative is that they pressure a little at the end to sign up with them for your next vacation. It actually looked like a pretty good deal, but just felt a tad pushy.
We would definitely go back and recommend.
SYN
Our family's trip to the Palace Resort in Cozumel was our first time traveling internationally and needing passports. Getting the passports was a bit of a hassle, but it should be smoother next time!
When we arrived, we easily found the Palace reps by the taxi stands. After confirming our names and luggage, they whisked us away in a super nice black SUV that fit our family perfectly. Our driver (can't remember his name!) gave us a great rundown during the ride to Playacar. We got there about an hour before our ferry to the island, so we hung out, admired the pretty scenery, and grabbed a coffee at a cafe. We were stoked to find out our drinks were on the house as part of our resort stay, so we left a big tip! That was an awesome start to the trip. After snapping some pics of the gorgeous Playacar beach, we headed to the ferry.
At the ferry terminal, our checked bags went through security, and then we boarded. We grabbed seats on the upper deck to soak up the sun and were amazed to see flying fish jumping out of the boat's wake – pretty cool, even for someone who's traveled a lot with the US Navy! Once we hit the island, we got our luggage, and another Palace rep, who recognized my name, hooked us up with a taxi to the resort.
At the resort, our concierge, David, gave us a warm welcome. We went into an office where David offered us some chips and guacamole, which was super thoughtful after our journey. After checking in, we were shown to our rooms.
Our room totally blew us away! The ocean view and in-room hot tub were absolutely incredible and a dream come true. After checking out our rooms, we went downstairs for complimentary manicures and pedicures. This was a first for me, but the foot massage, exfoliation, and nail care were seriously relaxing and enjoyable.
By the pool, the team was amazing! They brought us towels, offered drinks, and gave awesome recommendations, making us feel right at home. We met so many cool people by the pool.
The resort restaurants consistently served up delicious food, and I was happy to see my son trying all sorts of dishes. The staff were super attentive, providing excellent service and recommendations.
The entertainment team was incredibly dedicated, going above and beyond to make sure everyone had a blast. From fun water games in the pool to captivating evening shows, their efforts were outstanding. The shows were especially impressive, with great audience participation.
My wife and I treated ourselves to a couples' massage, which was definitely a highlight of our stay. It started with a special cleansing ceremony using copal and a prayer to release negative energy. This "Kukulkan Mayan massage" focused on the sacred animals: the jaguar, snake, and eagle.
Our trip also doubled as a celebration of our 20th anniversary, and the Palace Cozumel team made it unforgettable! When we got back from breakfast on our anniversary, our room was decked out with balloons, and rose petals were arranged to form "20" and hearts on our bed. By the poolside, where we relaxed, even more anniversary balloons and a bottle of champagne were waiting for us. Our vow renewal ceremony on the Cozumel Palace pier was like something out of a movie. As the sun began to set, we had our ceremony, and then headed inside for dinner, which had been moved because of potential rain. The meal was extraordinary, with a personalized menu based on our favorites. After dinner, we rejoined a live band outside, where my wife and I shared our first dance. Since we eloped in Reno, NV, our original wedding was small, so having our whole family there for this celebration was incredibly meaningful, and the photos captured the moment beautifully.
For tours, Christian was a lifesaver, helping us navigate all the options and pick out some unforgettable experiences. We chose the stingray and dolphin encounters, and both were exceptional and highly recommended. Feeding stingrays and swimming with dolphins created amazing memories for our family.
Andrew Haitz
We have stayed at many all inclusive resorts in the greater Quintana Roo area, but our one night stay at palace was our favorite. They have a fantastic team here. Shout out to Luis, Dora, Oswald, Duran, Jose, and the team for making our stay extra special. They had a great free snorkel rental and some of their dishes we tried were what memories are made of. This was our first time ever staying at a palace resort, and we can say for sure that Palace Cozumel is a must if you are in the area! The team here went above and beyond to make sure we enjoyed our stay and our hearts overflowed with joy as a result. And their in-room tubs? Luxurious!
Kayla Bird
What a beautiful place to stay😍😍 plenty of things to do and everyone there was so friendly. Food and drinks were amazing, fun activities for friends and family, live entertainment events every night!!!! I’d like to personally shout out a few staff members who went above and beyond to care for us during our stay. First is William, he was the first one to greet us upon arriving with such kindness and warm welcome, he helped us out planning activities to do and was always there for us when we had any questions. Then there was Luis who was our fitness instructor for the week! He is so incredibly kind and did an awesome job coaching us through the classes (core and cross fit classes!) Then there is Miguel at the all you can eat buffet, he was on his game! He always had a smile on his face and incredibly helpful to provide us with anything that we needed. Finally, Giovanni, at the open bar was so amazing and made the best Mexican candy shots! I’ll definitely be telling many people about my stay and I recommend anyone to go to Cozumel Palace!!! Viva Mexico 🇲🇽
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