Isaac show action vines
Hey this is a real review.
Family of 5 went for a week October 2025
Very good resort beautiful and very hard working service given there. From butler to cleaning service.
Beautiful pools, beautiful beach (but strong waves)
Food is great but repetitive.
Be careful from food poisoning.
Best part is no other resort almost has plastic cups and plastic plates which is great.
Great shows
But could start earlier. Like a normal places starts 8pm they start at 9 30pm
Wifi is excellent
Pools are beautiful but should have limits of swimming after hours like all resorts also should be cleaned during those hours.
Bars are excellent all around no long lines.
Rooms are standard with balcony but thin walls but it's okay.
Paco the monkey is wondering around very cute.
Check in takes time.
Great entertainment for kids, very family friendly environment but a lot of butts shown (lol carribean style) asked for connectimg rooms but got side to side.
Overall great resort for Barcelo.
A little smaller lobby then usual.
Great
Did not for the first time use the spa because it didn't look high end as others do..
Cool gym
Cool kids area
Nice rock climbing
Very nice fire show.
Swimming pool is 4ft unlike most resorts which are about 3ft. Which makes a difference if you have kids.
Wanted to give 3 stars because of food poisoning but had a great time very friendly place. Beautiful beach walk to the left like 20 minutes you will see amazing big fishes close to shore.
Excellent service in this resort.
2 giant pools
Price is great.
francisco Da Silva
Amazing, for the price rate, it's worth it.
Seaweed in the first day in the sea, gave us a scary frustating feeling, but it got better as it became cleared day after.
The hotels clean the bech. Lasts days was incredible with cristal clear sea water.
Good variaty of daily activities with amazing vibes monitors.
Small advice, bargain for everything, most street vendors charge exorbitant prices.
We had a great experience with the prices offered at the hotel, even with advice to the contrary.
Tax, overpriced. I found a better price on Booking.com (from $40 to $15).
Laura Valdes
I honestly don’t even know where to begin with this “hotel.” The check-in process is a disaster, even the so-called premium check-in takes hours, and our room wasn’t ready until well after 4 p.m. When I finally lost my patience, the front desk agent sarcastically says, “Since you’re desperate,” and hands me the most disgusting room I’ve ever seen.
The bedroom light doesn’t work. The shower is filthy, covered in mold, with no hot water, barely any pressure, and no towels all day. After complaining three times, they finally bring some towels. The AC barely cools the room, and the pool area is just as bad, with tiles full of mold, the towel center always out of towels, and when they do have them, they’re clearly reused. The pool bar offers cheap, watered-down drinks, and the pool itself is overrun by locals, not hotel guests.
The staff has absolutely no sense of customer service. They treat you how I imagine they treat their locals, with zero respect, no boundaries, and often rude or downright invasive.
The restaurants are no better. Menus are extremely limited, and the floors are slick with water and grease, making it unsafe. At breakfast, we try the buffet, and everything is disgusting. A bird is literally pecking at the food and doing what birds do. When I alert the staff, their response is, “Yeah, we know. He’s another staff member.” No shame, no corrective action. This morning, we had a tour scheduled for 7 a.m., but half of the buffet was closed until that exact time, making the already limited options even worse for guests with early tours.
This is hands down the most stressful and disappointing vacation I’ve ever had. Between the filthy conditions, awful food, nonexistent service, and constant frustration, I have no idea how this place has 4.5 stars. Either the reviews are fake, or they’re written by locals trying to boost it.
Avoid this place at all costs.
Antony de la Cruz Cisnero
I would avoid staying at this place at all cost. Just checked out. My room didn’t have water from time to time. My wife got an infection because of the water in the room. Room was way too humid even the floor was wet.
Food did not look good at the buffet. I had to eat fried chicken because that was the only decent food we found.
Theater staff lied to me telling a portion of the theatre was ocuppied. When the event was going i counted more than 25 empty chairs. (I was going for that event only)
Staff at the check out point was rude.
M S
I had a really good stay here. The rooms were clean, staff members were extremely friendly, and the food was really good. There was alot of variety too. The beach was also wonderful and wasn’t crowded at all when I was there, so it was always easy finding a chair. They also put on events that were really fun like the pool parties on Saturdays. I’ll definitely be coming back.
My Booking
