Oleg Grytsenko
The hotel was very disappointing. The service is far below European standards. The rooms are old, TVs outdated, and there is almost nothing in the room. You have to pay €5 every day for the safe, which uses a key, and €1 for changing towels. Towels are worn and torn, with a €10 deposit.
The biggest problem was the magnetic room lock, which constantly malfunctions due to its age. I lost almost a whole day waiting for it to be fixed. I have knee problems, so it was very difficult to go downstairs every time the lock failed.
The food is poor: during inspections, everything was presented for dinner, but on other days, many dishes were missing. Extra charges apply for almost everything.
The sea is nice but public, and there is trash in the water. The view from the window is good only if your room is not on the lower floors — otherwise, you see just roofs and walls.
Overall, the hotel is tiring to stay in due to old facilities, poor service, and extra charges.
In reply to the manager’s comment…
Dear Globales Quality Manager,
Thank you for your reply, but I must disagree with some of your explanations. The story about the magnetic card being erased by a phone is something I was told from the first day, but it is not true in my case — I never kept the card next to my phone. Moreover, in my room the lock was eventually completely replaced, which proves that the problem was with the lock itself, not the card.
Regarding the view, yes, on higher floors it is nice, but on lower floors guests will only see walls and roofs, so it is good for future guests to be aware of this.
One more important point I forgot to mention: the filter in the adults’ swimming pool was completely overgrown with green algae and was not filtering at all. This is a serious hygiene issue that should not be ignored.
Overall, the main issue remains the same — instead of taking responsibility, the hotel blames the guests. I hope future visitors can read my experience and know what to expect.
Jona Zoto
We stayed here for 5 nights. The food was good with plenty of variety, but the bar service was very limited for those with an all-inclusive package. The cleanliness of the rooms left much to be desired: towels were never changed and the floor wasn’t cleaned at all during our stay. We were traveling with a small child and noticed there were no activities for kids, not even a simple play area with toys. The staff were polite, but overall the service did not meet expectations.
Russel Signar
We stayed for 7 days
Room ⭐️
Room was so small, not worth the money we paid. It was also not soundproof , we can hear the chairs from the restaurant downstairs, and we were staying at thr first floor. We can hear people talking to the other room so clearly. There is no privacy.
Food ⭐️
Food are not cooked properly. Pasta was hard, rice was hard and the food was repeating everyday it was tiring. And my husband literally got food poisoning. Not just my husband but someone also we know had a bad stomach, vomiting and diarrhea. And they served some tomatoes with molds. We had to talk to the staff to take it out from there, otherwise they wouldn't even noticed.
Location ⭐️⭐️⭐️⭐️⭐️
Location was really nice. Hotel facing towards the beach , we can see the ocean from the hotel, it was amazing. There are also lots of kiosk nearby, bars, shopping center and restaurants. There was a pharmacy, which is a plus. There's a bus nearby and so easy to go to another city.
Animation teams ⭐️⭐️⭐️⭐️⭐️
They were amazing! Especially to Myline and Thomas. Very friendly not just for the kids and also for adults. They were easy to talked and to chat to . We were always looking forward for the next day for some activities with them. We had so much fun with them. We wanted to extend our vacation because of them but it wasn't possible, so that was sad.
Hotel Staff ⭐️⭐️⭐️
Receptionist were friendly. They will help you if you ask something. Other staff were just working like a robots. Some smile , mostly don't. It was intimidating.
Yura
We stayed with my wife for 7 days. Overall, we enjoyed our stay, especially the food – it was very delicious. The staff were friendly and always smiling. The sea and nature were incredible. The beach, since it does not belong to the hotel, was not very clean. The room was without renovation, but it had air conditioning, and cleaning was done daily. Overall, the vacation left pleasant impressions, but for a 4-star hotel, there is still room for improvement.
Irene V
I stayed at Globales America from July 29 to August 4, and was disappointed in several areas.
The reception: I checked in first, and everything was fine, however, when my mom arrived at the hotel the next morning with a group of other people, the reception staff seemed very bothered and annoyed. Later, when I asked simple questions about beach towels, I got the same unfriendly attitude.
The noise: there is a program for kids every night with songs for kids, and it is really noisy everywhere you are. You can hear the music when you close the door to your room and even when you go down to the beach. The program finished around 11 p.m. each night, very disruptive if you want to sleep earlier.
Food and drinks: food was okay. However, not all drinks were included in the all-inclusive package, and those that were free didn’t taste good — the alcohol in particular seemed to be of very cheap quality.
Cleanliness: the hotel itself and the rooms were clean, but the way to the public beach from the hotel looked awful. It is clear that the path is outside the territory of the hotel, but as it is the direct way from the hotel to the beach, the expectation is that the hotel would make at least minimal efforts to keep it clean and decent. Also, note that the public beach didn't seem to be cleaned and was pretty dirty all the time.
Overall, I do not recommend Globales America, and it was not worth the money spent.
My Booking
